Returns
The MUSE team will do everything we can to help you find a piece you can treasure for seasons to come. Please don't hesitate to get in touch if you have any questions or would like us to send styling tips relating to your order.
For any questions or queries related to your online order please email online@museboutique.co.nz, or contact us on our Live Chat.
Online Purchases
Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange(subject to availability).
To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.
Returns received outside this timeframe may not be accepted.
Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.
If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.
If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received.
An administration fee of up to $100 NZD may also apply to cover return shipping and handling.
Non-returnable Items
The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.
In-Store Purchases
Full-price items may be returned within 7 days of purchase for an exchange or store credit, provided they are in original condition with tags attached and proof of purchase is presented.
Refunds are not offered for change of mind purchases in-store.
Faulty Items
If an item is confirmed to have a genuine fault, we will meet our obligations under consumer law, which may include repair, replacement, or refund as appropriate.
How to Return (Online)
Visit museboutique.returnscenter.com and follow the prompts using your order number and email address.
Approved returns should be sent to:
Attn: Online Returns
MUSE
11 Teed Street
Newmarket
Auckland 1023
New Zealand
Once we've received your return, please allow up to 7 business days for the return to be processed.
For any questions or queries with your online order please email online@museboutique.co.nz