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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Dresses

Joy Maxi Dress in Earth

Kally Draped Midi Dress in Black

Sleeveless Shirt Dress in Black

Bowery Dress in Black

Bowery Dress in Waterlily Garden

Beatrice Dress in Waterlily Garden

Nicole Dress in Auscot Rose Sage Green

Lenette Dress in Black

Kaftan Long Dress in Auscot Rose

Winnie Midi Dress in Winter Pink

Matilda Dress in Black

Tailored Zip Front Mini Dress in Black

Blouson Detail Midi Dress in Dark Pine

Long Sleeve Dolman Midi Dress in Dark Pine

Off Shoulder Draped Gown in Black

Joana Maxi Dress in Black

Strapless Knit and Broderie Dress in Black

Bias Silk Midi Tee Dress in Black

Rayne Maxi Dress in Black

Mini Shirt Dress in Black

Clarence Dress in Ivory and Creta Pink

Mini Shirt Dress in White

Chaimberlain Dress in Black

Plunge Halter Dress in Black

Off Shoulder Midi Dress in Red

Izel Cape Gown in Chocolate

Shirred Plunge Button Dress in Vine

Xyla Sleeveless Midi Dress in Black

Phare Silk Dress in Earth

Frances Dress in Earth

Lea Shirt C Dress in Feather Daisy

Edith Midi Dress in Bright Indigo

Roy Silk Dress in Riptide Blue

Eyelet Kaftan in Plum

The Apericena Silk Dress In Dazed Placée

Renee Long Dress in Plumeria Trellis

Roy Dress in Blue Bounty Placée

Roxie Dress in Black

Long Sleeve Swing Dress in Blue Riptide

Evan Lace Stitch Dress in Black

Lea Long Dress in Terrazzo Jade

Nadya Short Sleeve Midi Dress in Noir

Aria Midi Dress in Eclipse

Pia Dress in Black

Kiki Dress in Black

Calla Dress in Ivory

Orion Mini Dress in Black

Merith Dress in Black and Red

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