FAQS

SHIPPING & ORDERS

Where do you ship to?

We ship throughout New Zealand and Australia, as well as to a selection of international destinations. If your country is not available at checkout, please contact us at online@museboutique.co.nz and we will do our best to assist.

What currency will I be charged in?

All orders are processed in New Zealand Dollars (NZD). If you are purchasing from outside New Zealand, your bank or credit card provider will convert the amount into your local currency at their applicable exchange rate.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and Afterpay. All payments are securely processed at checkout.

Do I have to pay customs duties and taxes?

International orders may be subject to customs duties, import taxes, or other local charges upon arrival. These fees are determined by your local customs authority and are the responsibility of the recipient.

Can I cancel or change my order after placing it?

We begin processing orders as quickly as possible to ensure prompt dispatch. If you need to cancel or make changes to your order, please contact us immediately at online@museboutique.co.nz. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed.

How will I know when my order has been shipped?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

How can I track my order?

Your shipping confirmation email will include a tracking link so you can follow your parcel's journey. If you have not received your tracking information, please contact us at online@museboutique.co.nz and we will be happy to assist.

Can I ship my order to a different address?

Yes. You can enter a separate shipping address during checkout. Please note that once an order has been dispatched, we are unable to change the delivery address.

What if I receive an incorrect item?

If you believe you have received an incorrect item, please contact us as soon as possible at online@museboutique.co.nz with your order number and details of the issue. Our team will work quickly to resolve it.

Will sold-out items be restocked?

Selected styles may be restocked depending on availability. If your size or preferred style is sold out, we recommend signing up for back-in-stock notifications on the product page or contacting our team for further information.

Do you offer pre-orders?

Yes, selected styles may be available for pre-order. Where applicable, estimated delivery dates will be noted on the product page. Please note that these dates are approximate and may be subject to change.

Can I use more than one discount code on an order?

Only one promotional code can be applied per order. Discount codes cannot be combined with other offers unless otherwise stated.

RETURNS & EXCHANGES

What is your returns policy?

We accept returns on full-priced items within 7 days of delivery, provided they are unworn, unused, and returned with all original tags and packaging intact.

Sale items, jewellery, swimwear, intimates, and items marked as Final Sale are not eligible for return unless deemed faulty.

Please refer to our Returns Policy for full details. (Click Here)

How do I return an item?

To initiate a return, visit museboutique.returnscenter.com and follow the prompts using your order number and email address.

Once your return request has been submitted, securely package your item with all original tags and packaging intact. Customers are responsible for return shipping costs unless an item is faulty or incorrect.

If you require any assistance, please contact our Client Services team at online@museboutique.co.nz.

How long will my return take to process?

Once your return has been received and approved, please allow up to 5 business days for processing. You will receive an email confirmation once your return has been completed.

Can I return my online order in-store?

Yes, once your return reqeust is submited your online purchases may be returned to our MUSE boutique. If your return is approved for a refund, the refund will be processed through the original payment method by our online team.

What if my item is faulty?

If you believe your item is faulty, please contact us at online@museboutique.co.nz with your order number and photographs of the issue. We will assess the item and arrange a repair, replacement, exchange, or refund in accordance with New Zealand consumer law.