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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Ensemble E Ring

Ensemble A Ring

Ensemble C Ring

Ensemble D Ring

Ensemble B Ring

Ensemble G Ring

Ensemble N Ring

Ensemble H Ring

Ensemble L Ring

Celestine de Diamant Ring

Grande Courbe Bangle

Ensemble Coeur Ring

Ensemble S Ring

Gaia Diamant Ring

Ensemble Croissant Ring

Gaia Ensemble Ring

Coeur Ensemble Ring

Gaia Ring

Collier de Tennis Necklace

The Eloise Earrings in Silver

The Eloise Earrings in Gold

Stone Cord Necklace in Silver

Crema Earrings in Gold

The Ivalo Ring in Silver

Rose Pendant Necklace in Silver with Crystals

The Liv Bracelet in Gold

The Ivalo Ring in Gold

Cascading Crystal Hoop Earrings in Silver

Wrap Necklace in Silver

Link Bracelet in Black and Light Gold

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