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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Solina Maxi Dress in Truffle Brown

Wrap Top in Mushroom

Serene Midi Dress in Stone Beige

Aria Midi Dress in Marsh Green

Drew Trouser in Bone

Sofie Dress in Black

Daya Regular Pants in Blue

Pipa M Bag in Zebra

Depson Belt in Zebra/Palladium

Oriane Pants in Light Blue

Lyda Pants in Black

Senny Low Sneakers in Scarlet Red

Nolyz Shearling Ankle Boots in Black

CH0289S-002 Salome Sunglasses in Brown

Eleonore Dress in Rapture Rose Fil Coupé

George Dress in Dark Lime

Ross Dress in Black

AA0074S002 in HAVANA (104)-3

AA0059S001 in BLACK (104)-3

Zyris Key-Hole Top in Espresso

Freja Dress in Black

Hartley Skirt in Heritage Navy Multi

Patra Quilted Jacket in Black

Matte Satin Plisse Midi Bias Dress in Navy

Matte Satin Plisse Midi Bias Dress in Green

4 Ply Silk Side Drape Cami in Black

Hunter Pant in Black Velvet

Kirra Top in Cream

Helia Large Bandana in Beige Chine

Helia Large Bandana in Marine Fonce

River Heel in Black Silver

Jacka Cape Midi Dress in Sea Turtle

Lillian Top in Black

Alvida Belted Coat in Black

Relaxed Denim Quartz Jean in Khaki

Vera Bias Trouser in Light Umber

Vera Split Lace Handkerchief Top in Light Umber

Georgina Silk Short in Macaroon

Cassini Long Sleeve Silk Shirt in Black

Chloé Sand Wedge Sandal in Black

Beaton Check Trench Coat in Charcoal Check

Bella Silk Maxi Dress in Sangria

Powell Tank in Black

Harper Drill Utility Jacket in Fatigue

Jill Maxi Dress in Black

Glide Jacket in Nightfall

Maeve Suede Jacket in Dark Green

Knitted Scarf in Bordeaux

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