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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Alicia Organic Cotton T-shirt in Black

Shoulder Twist Dress in Cacao

Classic Menswear Suede Shirt in Ivy

Twisted Halter Top in Black

Side Vent Pull-On Pant in Black

The Scarlet Necklace in Silver

The Heidi Bracelet in Silver

The Bonnie Earrings in Gold with Silver

The Agnes Ring in Silver

The Agnes Ring in Gold

Short Sleeve Monday Shirt in Black

Jennifer Rib Tank in Jet Black

Vintage Scarf in Vintage Stripes

Marian Denim Jacket in Indigo Rinse

Tulla Skirt in Green/Black Multi

Trésor Grande Jewellery Box in Tulipe Bleue

Belted Faux Fur Collar Jacket in Beige

Elouise Jumpsuit in Black

Isla Skirt in Black

Yava Suede Coat in Dark Olive leather

Stone Cord Necklace in Acid/Black Nikel

Asymmetric Wool And Silk Skirt in Brown Fantasy

Utility Shirt in Lichen

Trousers in Dark Brown

Haboutai Silk Shirt in Brown Fantasy

Crinkle Slip Top in Truffle

Bora Long Dress in Brushstroke Dahlia

Twist Shoulder Dress in Eclipse

Drew Trouser in Black

Leather Belt With Rectangular Buckle in Bordeaux

Stud Earrings in Rhodium Silver

Christensen Shirt in Benson

Joan Small Hobo in Elephant

Joan Small Hobo in Black

The Colette Straight Leg Jean in Danube

Cadence Dress in Pinot

Giulia Bustier Dress in Dark Brown

Eleannora Dress in White

Long Sleeve Hebo Top in Cardboard

Acacia Midi Dress in Fig Multi

Nerris Midi Dress in Midnight Multi

Montse Tunic in Maxi Ecru/Black Jungle

SL457 007 in Black

SL868 001 in Black

The Nancy Pouch in Black Grosgrain

The Romy Passport Cover in Taupe

The Margot Pouch in Taupe

Kyra Midi Dress in Ore

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