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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Rila Dress in Black

Edira Jean in Simon Wash

Carol V Neck Tee in Midnight

Danielle Jean in Lykens

Striped Shirting Easy Tuxedo Shirt in Blue Multi

Felix Bucket Hat in Natural

Waverly Hat in Sand

Katya Swimsuit in Black

LM Poplin V Neck Dress in Black

Shon Wool Pant in Black

Mitchell Jean in Cream

Megan Pant in Stone

Relaxed Stripe Tee in French Navy

Danielle Jean in Bryce Stretch

Fluid Midi Skirt in Black

Bowery Dress in Waterlily Garden

Vintage Black Denim Tuck Jean - Regular

Tubereuse Noir in Classic Glass

Tobacco Night Handblown Glass Candle in Dark Brown

Short Tuck Jean in Vintage Black Denim

Tropical Wool Regular Scottie Jogger in Navy

Drey Leather Jacket in Black

Long Coat in Dark Sand

Classic Cashmere Cardigan in Chalk

Dane Jean in Shelburne

Short Sleeve Drunken Shirt in Black

The Puffer Coat in Black

Basiluzzo Short Sleeve Tee in Black

Pablo Handblown Glass Candle in Gold

Aubriela Cotton Cap in Black

Parker Long Short in Skywave

Drawstring Trouser in Black

Rayne Maxi Dress in Black

Cotton Voile NL Shirt in White

Florentine Cocoon Coat in Navy

Chasing the Sun Top in Pressed Flowers

Ingrid Lace Top in Black

Oversized Crewneck Sweatshirt in Heather Grey

Phare Silk Dress in Earth

Joni Silk Top in Green Multi

Claudia Knit Polo in Plum

Swimming Cool Wedge Sandal in Coffee Pink

Alison Pants in White

Long Sleeve Chaimberlain Top in Vanilla

Sacha T-Shirt in Pewter

Tilmens Blazer in Black Satin

Kiki Knit in Mull

Orwell Jacket in Bone

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