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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Audrey Satin Shirt in Latte Brown

Milena Organic Cotton Trousers in Aubergine

Dea Organic Cotton Denim Shirt in Mid Denim Blue

Shia Dress in Pale Gold

Persine Top in Petal Peach

Brina Skirt in Optic White

Kailette Dress in Blue Finch

Ciela Top in Optic White

Laken Cardigan in Off White

Pointelle Bomber Cardigan in White

Alice Top in Clay

SL902HOWL 006 in BROWN

SL457 007 in Black

SL868 001 in Black

SL826PAGE001 in Black

Heatheralyn Skirt in Navy Multi

Radford Tunic Top in Navy

McAllin Dickey Jacket in Stone Army

Marisabel Midi Dress in Black

The Charlotte Raffia Bag Small in Chestnut Brown

The Nancy Pouch in Dove Blue

The Nancy Pouch in Black Grosgrain

The Violet Earrings in Gold

The Violet Earrings in Silver

The Evelyn Earrings in Silver

The Dolly Necklace in Gold

The Dolly Necklace in Silver

The Chloe Ring in Gold

The Chloe Ring in Silver

The Romy Passport Cover in Dove Blue

The Romy Passport Cover in Taupe

The Robyn Sunglasses in Black

The Margot Pouch in Taupe

The Lee Sunglasses in Dark Tortoise

Elian Utility Pant in Black

Kamaria Double Jersey Pull On Cargo Pant in Navy

LM Poplin LS Shirt in Natural

Callum Hooded Jacket in Black

Harper Drill Pant in Khaki

Florentine Cashmere Coat in Khaki

New Shirting Gabe Oversized Shirt in Navy

The Crinkle Slip Dress in Bright Blue

Philippa Trench Coat in Ore

Kyra Midi Dress in Ore

Bomber Jacket in Camel Melange

Genevieve Jumper In Ore Melange

Alina Trouser in Acai

JAC153C1SUN Pilotis In Black/ Silver/ Grey

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