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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Lita V-neck Sweater in Anis

Ornella Midi Dress Dress in Black Multi

Freya Jumpsuit in Black

Bias Crepe Trouser in Kombu Green

Virelle Parapet Drift Jacket in Kombu Green

Talallia Cashmere Polo in Grey Melange

Powell Wide Leg Pant in Navy

Brigitte Mule in Cashew

Freda Silk Dress in Cigar

Miriam Satin and Lace Maxi Dress in Light Teal

Ethel Trouser in Dark Teal

Mooney Forest Vega Shearling Jacket in Beige

Manila Wool Jacket in Earth Green

Manila Wool Jacket in Dark Beige

Featherlight Turtleneck Singlet in Mocha

Boyfriend Tee in Bordeaux

Semira Maxi Dress in Parisian Scarf Print

Semara Organic Cotton Blouse in Olive

Camilla Maxi Dress in Black

Angelina Maxi Skirt in Black

Pintuck Pull-On Pant in Rice

The Charlotte Raffia Bag Small in Navy

Drunken Trainer in Off Black

Celina Ankle Boot in Espresso

Bea Cardigan in Black

Long Sleeve V-Neck Top in Black

Shiloh Jeans in Black

Denim Straight-leg Jeans in Dark Blue

Bela Midi Dress in Navy Velvet

Alba Top in Black

Mermaid Skirt in Ocean Mist

Alice Top in Mocha

Cocoon Trackpant in Mocha

Marina Stretch Suede Trousers in Dark Olive leather

Leather and Rope Belt in Orange/Black

Silk Tie Neck Top in Aleutian

Fluid Pullon Pant in Truffle

Lorraine Denim Jacket in Rosebowl Wash

Fawn Silk Dress in Black/Navy Multi

Kenneth Pleated Pant in Black

Banderra Linen Shirtdress in Ink

Sacha Jacket in Khaki Overdyed Camo

Cindy Jacket in Black

Eileen Coat in Black

Irving Trouser in Cassis

Camilla Skirt in Cassis

Neesha Dress in Cobalt Blue

Vivienne Dress Kinjaro Bouquet

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