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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Redux Wool Jumpsuit in Black

Sona Pant in Geo Scape

Swirl Shirt in Malachite

Cadence Dress in Pinot

Noria Sleeved Gown in Dark Plum

Talus Tailored Coat in Black

Cashmere Knit Polo in Ash

Giulia Bustier Dress in Dark Brown

Juliet Scarf in Bordeaux

Angelina Maxi Dress in Black/White Multi

Alina Lace Tank Top in Cream

Eleannora Dress in White

Tech Suiting Anorak Bomber in Black

Polda Top in Black

Douna Top in White

Beth Sneakers in Cognac

Dromie Jean in Faded Blue

Shrunken Polo in Black

Relaxed Cargo Trousers in Dark Chocolate

Wardrobe Jeans in Rinsed Indigo

Wardrobe Vented Trousers in Black

Nala LDS Fine Short Sleeve Top in Brown Melange

Ruth Short Saddle-Sleeve Top in Black

Nala LDS Fine Short Sleeve Top in Anthracite Melange

Miles Long Sleeve Polo in Navy

Long Sleeve Hebo Top in Cardboard

Alice Ballerina in Black

Bea Top in Woodland

Bea Top in Dark Grey Melange

Beatrice V-Neck Sweater in Grey

Bea Cropped Cardi in Dark Grey Melange

Argyle Cropped Cardi in Woodland Multi

Justine Cardi in Dove Red Multi

Hebo Top in Woodland

Joanna Off Shoulder Midi Dress in Fig

Acacia Midi Dress in Fig Multi

Nerris Midi Dress in Midnight Multi

Julip Belted Gown in Black

Foulard 140 in Swathe Placée Pink

Sundowner Tunic in Ambrosia Placée Ivory

Roy Dress in Swathe Placée Pink

Midi Dress in Magenta Layered Lace

XL Link Necklace in Silver and Green

Half Hoop Earrings in Gold and Silver

Aurora Ski Jacket in Tan

Montse Tunic in Maxi Ecru/Black Jungle

Emmett Denim Short in Light Indigo

Alita Top in Mint Green

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