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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Jane Short Sleeve Sweater in Burgundy

Ainhoa Maxi Dress in Brown

Valerina Top in Dulac Green

Elowette Skirt in Dulac Green

Denim Straight-leg Jeans in Dark Blue

Cece Off-Shoulder Tee in Black

Luna Satin and Lace Top in Ash Blue

Mermaid Tee in Ocean Mist

Mermaid Skirt in Ocean Mist

Light Weight Sweatshirting Polo Collar Sweatshirt in White

Light Weight Sweatshirting Sleeveless Easy Top in Black

Leather and Rope Belt in Orange/Black

Leather Belt Marbled Chain in Toasted

Bowling Shoes in Leopard Print

Wardrobe Jean in Medium Tinted Blue

Marilyn Long Dress in Midnight

Vanessa Dress in Aster Border

Lorraine Denim Jacket in Rosebowl Wash

Davina Silk Top in Earth

The Wide Leg Pant 30 in Ivory Marl

Clover Skirt in Black Floral

Kenneth Pleated Pant in Black

Crispy Nylon Stella Short in Navy

Banderra Mini Dress in Ink

Banderra Silk Pant in Ink

Small Chloé Clover Double Carry Bag in Blush Canvas

Shon Pant in Dark Walnut

Long Sleeve Chaimberlain Top in Hickory

Denim Low-rise Belted Trousers in Brown

Victoria Midi Dress in Cinnabar Red

Phyllis Mini Dress in Cream

Callum Jean in Dumas

Saya Top in Leopard Lilia

Tabitha-C Dress in Kinjaro Garden Pink

Anna Embellished Cardigan in Midnight

Neesha Dress in Cobalt Blue

Sona Halter Tie Top in Geo Scape

Redux Sculpt Bias Trouser in Black

Alina Lace Shirt in Blue

Eleannora Shorts in White

Gardener Maxi Dress in Black

Eleannora Top in White

Christa Top in Sage

Aby Tee Shirt in White

Aby Tee Shirt in Black

Beth Sneakers in Mocha/Chestnut

Dromie Jean in Faded Black

Wardrobe Midi Skort in Black

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