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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

High Waist Cinch Jean in Washed White

Cashmere Socks in Cloud

Long Sleeve Dolman Midi Dress in Dark Pine

Blouson Detail Midi Dress in Dark Pine

Regular Frame Tonal Belt in Khaki

Joana Maxi Dress in Black

Beanie in Houndstooth

Turtle Neck Sweater in Houndstooth

Tignes Ski Suit II in Houndstooth

Florentine Cashmere Car Coat in Grey Marle

Light Longline Blazer in Black

Patch Pocket Blazer in Black

Beau Long Scarf in Black

Strapless Knit and Broderie Dress in Black

Short Sleeve Drunken Shirt In White

Baretta Relaxed Straight In Babylonia

Ultralight Nylon and Techno Taffeta Jacket in Dove Grey

Open Tie Neck Silk Blouse in Black

Talus Twill Coat in Speckled Black

The Norma Tote in Black

Lotus Small Tote in Sage

Benny Belt with Silver Studs in Dark Tan

Macy Cardigan in Cream

Coco Cardigan in Black

Regular Frame Belt in Khaki

Lyra Versatile Shearling Jacket in Black

Classic Silver Buckle Belt in Black Leather

JAC55C1SUN Capri in Black

JAC67C2SUN Aviador in Black

Tailored Waistcoat in Taupe

Relaxed Tailored Blazer in Taupe

SL715SLIM001 in Black

The Sonya Earrings in Silver

Single Bisou Perle Earring in Gold

Single Bisou Earring in Gold

Boucle de Perle Earrings

L'adorable Necklace in Gold

Staple Blazer in Black

BV1296SA 001 in Black

BV1035S001 in Black

BV1035S002 in Havana

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