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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Ruthie Silk Scarf in Plum Multi

Off-Shoulder Draped Midi Dress In Black

Rounded Buckle Leather Belt In Black And Silver

Adele Maxi Dress in Chartreuse

Gracie Maxi Dress in Light Blue

Scarf in Blooming Tulip Placée

Palazzo Pants in Blooming Tulip Placée Dark Green

Charis Silk Blouse in Pink

Naya Gathered Skirt in Black

Passage Jacket in Creme Suede

Celestia Small Earrings in Platinum Cream Rose Pearl

SLM154K 001 Oval Sunglasses in Black

SLM143/F 001 Cat Eye Sunglasses in Black

Ribbed Sweater Tube Top in Hickory Brown

Beau Dress in Jasmin Butter

Katherine Top in Sesame

Milly Flat in Dusty Pink

Dorothea Scarf in Black

The Chloé Snake Bracelet in Vintage Gold

Paddington Small Chain Bag in Nougat

Spin Small Tote Bag in Ashes Blue

Annisa Eyelet Knit Skirt in Noir

Short Medal Necklace

Milla Sunglasses in Black

Jannie Suede Maxi Jacket in Rusty Sand

IM 0255/S 807 IR 55 in Black/Grey

Matteau Book - Warm

Fluid Flare Pant in Good Wool Black

Midi Piercing Jersey Dress in Deep Navy

Midi Draped Jersey Dress in Violet

Shaley Hat in Black

Trésor Jewellery Box in Rouge Soir

Trésor Jewellery Box in Vert Jour

The Monica Bracelet in Silver

The Ella Earrings in Silver

Paddington Shoulder Bag in Mustang Brown

Medium Olivia Hobo Bag in Oxblood

Josie Cape Sleeve Knit Top in Noir

Long Sleeve Dolman Midi Dress in Dark Pine

Beanie in Houndstooth

Florentine Cashmere Car Coat in Grey Marle

Light Longline Blazer in Black

Ultralight Nylon and Techno Taffeta Jacket in Dove Grey

The Norma Tote in Black

JAC67C2SUN Aviador in Black

Single Bisou Perle Earring in Gold

Boucle de Perle Earrings

Abigail Jean in Montgomery

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