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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Velvet Jewellery Box in Rouge Soir

Adriel Pant in Vintage Leopard

Paddington Shoulder Bag in Mustang Brown

Paddington Small Chain Bag in Black

Chloé Balloon Hobo Bag in Kohl Brown

Rêve Escargot Diamond Ring

Petite Marguerite Single Pearl Earring

Petit Rêve Escargot Single Diamond Earring

Amis Fleur Single Pearl Earring

Medium Olivia Hobo Bag in Midnight Suede

Crystal Floral Chandelier Earrings in Silver

Maya Bag in Brown Suede

Tanner Trench Coat in Khaki

Classic Teardrop Earrings in Silver

Long Sleeve Dolman Midi Dress in Dark Pine

Florentine Cashmere Car Coat in Grey Marle

Short Sleeve Drunken Shirt In White

Lotus Small Tote in Sage

Lyra Versatile Shearling Jacket in Black

JAC55C1SUN Capri in Black

SL715SLIM001 in Black

L'adorable Necklace in Gold

BV1296SA 001 in Black

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