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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Relaxed Tailored Trouser in Black

Long Sleeve Silk Shirt in Black

The Boyfriend Silk Shirt in Pearl

Osa Circle Tote Medium in Black

Tailored Waistcoat in Black

Classic Cashmere Cardigan in Black

Florentine Cocoon Coat in Navy

Imperial Coat in Black Wool

Sini Pant in Black

Rounded Crop Jacket in Black

Classic Wash Denim Sid Jean - Short

Relaxed Tailored Blazer in Black

Oversized Cashmere T-Shirt in Black

Relaxed Sleeveless Shirt in Black

Relaxed Crepe Pant in Black

Tilmens Blazer in Black

Yorke Shirt in Black

Yoann Denim Short in Simon Wash

Shon Pant in Carbon

Yoann Denim Short in Classic Wash

Tropical Wool Max Blazer in Navy

Hollyhock Belt in Black & Silver

Natalia Dress in Noir

Florentine Cashmere Pea Coat in Black

The Classic Poplin Shirt in White

Lunai Tee in Soft White

Boyfriend Cashmere Crewneck Sweater in Greige

Car Tee in Black

Hibiscus Scuba Pant in Black

Birthday Shearling Coat in Black

Spring Denim Tuck Jean in Classic Blue - Regular

Mitchell Jean in Summer Wash

Signature Short Jacket in Black

Boyfriend Cashmere Turtleneck in Greige

Diane Blazer in Black

Boyfriend Cashmere Crewneck Sweater in Black

Boyfriend Cashmere Crewneck Sweater in Navy

Popover Tie Blouse in Black

Oversized Cashmere T-Shirt in Greige

Jumbo Frame Belt in Black

Normandy Cotton Blouse in Black

Miles Cotton Blouse in Black

Brady Cotton Tee in Washed Black

Classic Cashmere Cardigan in Navy

Emerson Jean in Classic Wash

Henri Cotton Top in Black

BV1127S 002 in Gold

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