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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Ciela Top in Optic White

Relaxed Hoodie in Vintage Navy

Kately Top in Pale Gold

Shia Dress in Pale Gold

Laken Cardigan in Off White

Brina Skirt in Optic White

Persine Top in Petal Peach

Kailette Dress in Blue Finch

Petit Square Maillot in Polka Dot Chocolate

Mayara Maxi Dress in Ruby Red

Turtma Wool Poncho in Grey

Alita Top in Mint Green

Perisa Mini Dress in Baby Pink

Bodita Mini Dress in Brown

Audrey Satin Shirt in Latte Brown

Dea Organic Cotton Denim Shirt in Mid Denim Blue

Adriana Midi Dress in Mint Green

Pheobes Organic Cotton Skirt in Aubergine

Shelly Knit Top in Black

Milena Organic Cotton Trousers in Aubergine

Derris Organic Cotton Shirt in Aubergine

Pascale Silk Dress in Aubergine

Bonita Headscarf in Brown

Turtma Wool Poncho in Black

Turtla Wool Fringe Bib in Grey Brown

Vilanna High-Waist Trousers in Black

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