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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Featherlight Cashmere Silk Crewneck in Khaki

Oversized Cashmere T-Shirt in Feather White

Xandra Bikini in Metallic Sky Blue

LM Poplin Cami in Natural

Aimee Top in Black

Medium Olivia Hobo Bag in Oxblood

Dome Leather Belt in Black and Silver

Suede Studded Dakar Loafer in Camel

Sleeveless Shirt Dress in Black

Sallie Recycled Cotton Jacket in Dark Mahogany

Gemi Leather Gloves in Black

Short Sleeve Orwell Polo in Cream

Nicole Dress in Auscot Rose Sage Green

Bowery Dress in Black

Niro Wool Elastic Waistband Pants in Brown

Celestine Shirt in Vintage Leopard Print

Rose Vine Earrings in Silver

Oversized Cashmere T-Shirt in Retro Blue

Oversized Cashmere T-Shirt in Olive

Matilda Dress in Black

Corey Knit Pant in Navy

Oliver Zip Knit Cardigan in Navy

Briona Suede Coat in Deep Olive

Briona Suede Coat in Black with Espresso Collar

Pleated Skirt in Black

Tailored Zip Front Mini Dress in Black

Knot Top in Black

Amelia Ultralight Puffer Jacket in Black

Noya Tee in Pale Khaki

Montaine Silk Blouse in Black

Salome Jean in Simon Wash

Monti Denim Shirt in Chambray

Marlene Jean in Cream

Gaia Slim Shirt in Vintage Leopard

Tanner Trench Coat in Black

Harlow Riding Boot in Black

Floral Print Silk Scarf in Violet

Bib Detail Blouse in Black

The Rose Earrings in Silver

The Rose Earrings in Gold

Cashmere Wrap in Grey

BV1322S001 in Black

Davos Mitts in Houndstooth

Star Bum Bag in Houndstooth

Headband in Houndstooth

Ayman Leather Jacket in Black

Dane Jean in White

Florentine Cashmere Jacket in Grey Marle

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