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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Muse Full Price

Bela Midi Dress in Golden Ember

Kit Asymmetric Top in Off White

Bela Midi Dress in Navy Velvet

Pocket Detail Shirt in Marsh Green & White

Blousey Midi Dress in Black

Soft Dorian Bag in Burgundy

Mae Top in Black

Isla Skirt in Black

Alba Top in Black

Alice Top in Mocha

Cocoon Trackpant in Mocha

Raf Dress in Mocha

Light Weight Sweatshirting Polo Collar Sweatshirt in Black

Light Weight Sweatshirting Winslow Pant Regular in Blue Grey

Marina Stretch Suede Trousers in Dark Olive leather

Vicky Suede Jacket in Ocre

Karina Stretch Suede Trousers in Iron

Yava Suede Coat in Dark Olive leather

Suza Wool Coat in Umber

Half Zip Wool Cashmere Polo in Navy

Emy Suede Jacket in Mud Brown

Stone Cord Necklace in Acid/Black Nikel

Asymmetric Wool And Silk Skirt in Brown Fantasy

Utility Shirt in Lichen

Trousers in Dark Brown

Haboutai Silk Shirt in Brown Fantasy

Crinkle Slip Top in Truffle

Silk Tie Neck Top in Aleutian

Fluid Pullon Pant in Truffle

Carpenter Pant in Dark Moss

Belted Trouser in Black

Long Macintosh in Sand

Lea Long Dress in Aster Garden

Bora Long Dress in Brushstroke Dahlia

Davina Dress in Black/Pear Multi

Stroll Silk Pant In Earth

Fawn Silk Dress in Black/Navy Multi

Nera Jacket in Raw Camel

Lowen Jacket in Dark Brown

Quincy Jacket in Mocha Suede

Perenna Shirtdress in Loden

Ashlynn Silk Blouse in Black Floral

Sloan Jean in Navy Stone

Ainsworth Jacquard Jacket in Sand

Walters Cropped Barn Jacket in Blue Steel

Calluna Dress in Spring Day

Twist Shoulder Dress in Eclipse

Frederik Anorak in Brown

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