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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Marianne Dress in Salt

Sebastiane Cotton Skirt in Salt

Blandina Jacket in Ecru

Washable Cashmere Oversized Easy Polo in Heather Grey

Gabe Oversized Shirt in Pink

Waverly Hat in Chocolate

Selvedge Denim 5 Pocket Alec Jean in Classic Wash

Washable Cashmere Oversized Easy Polo in Avocado

Washable Cashmere Easy V-Neck Sweater in Avocado

Charlie Men's Slim Denim Shirt in Bleached Denim

Pesaro Loafers in Dark Brown

Faaa V T-Shirt in White

Madea Silk Draped Asymmetric Top in Black

Vitti Loose Fit Blouse Dress in Storm

Iraka Silk Detailed Maxi Dress in Black

Rima Collarless Denim Jacket in Ivory

Pesaro Loafers in Ecru

Rima Collarless Denim Jacket in Washed Light Blue

Madea Silk Draped Asymmetric Top in Ivory

Telanto Tee Shirt in Creme Rose

Drew Sandal in Black Leather with Gold Studs

Ona Ankle Boot in Zebra Print Haircalf

Low Slung Baggy Jean in Essence

Allyson Dress in Spring Day

Camryn Dress in Clear Blue

Florence Jean in Summer Wash

Bela Midi Dress In Glacial Blue

90's Pinch Waist Jean in Marshmallow

Cilla Sandals in Black

Blaise Sneakers in Olive

Chain Detail Cami Top in Black

Brady Tee in Heather Grey

Blaise Sneakers in Light Grey and Silver

Belted Tailored Jacket in Sage Melange

SLM136002 in Havana

Esilda Cotton Dress in True White

Amelie Dress in Navy

Sail Top Cardinal in Multi Stripe

Denim Trucker Jacket in Heritage Blue

90's Pinch Waist High Rise Straight Jean in Essence

Shaley Hat in Black

Studio Shopper Leather in Beige

Pamela Cardi in Red

Norma Cotton Dress in White

Leaf Top in Red

Bardot Blazer in Black Velvet

Drunken Shirt in Blue

Long Sleeve Chaimberlain Top in Black

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