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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Trésor Jewellery Box in Vert Jour

Velvet Jewellery Box in Rouge Soir

Wells Dress in Sky Toile

Lea Long Dress in Rouge Polka Dot

Lea Long Dress in Terrazzo Jade

Lea Shirt C Dress in Feather Daisy

Tank Top in Salmon Pink

Link Bracelet in Black and Light Gold

Renee Long Dress in Plumeria Trellis

Nylon Snap Pull On Regular Jogger in White

Nylon Snap Pull On Short Jogger in White

Viscose Metallic Ribbed T Tank in Silver

Chloé Kick Sneaker in Rusted Brown

The Chloé Script Choker in Vintage Gold

Chloé Jelly Sandal in Sunny Brown

The Chloé Iconic Necklace in Vintage Gold

Jeannette Clog in Desert Sand

Silk Square Scarf With Lace Trim in Brown

Strapless Floral Print Dress in Cream

Abigail Stretch Jean in Bryce

Delina Jean in Warwick

Midi Dress With Scarf Detail in Cream Floral Print

Silk Open Back Lace Trim Blouse in Brown

Denim Shirt in Dark Blue

Snake-embossed Wedge Mules in Brown

Sculpted Petal Link Necklace in Silver

Rose-Detail Denim Mini Skirt in Dark Blue

Rose Stem Earrings in Silver

Triple Rose Crystal Drop Earrings in Silver

Silk Corset Dress With Sculptural Neckline in Blush Pink

Rose Teardrop Earrings in Silver

V-Neck T-Shirt in Ivory

Short Sleeve Boyfriend T-Shirt in Black

Long Sleeve Boyfriend T-Shirt in Black

Long Sleeve Boyfriend T-Shirt in Ivory

Rib Tank in Black

V-Neck T-Shirt in Black

Rib Tank in Ivory

Short Sleeve Boyfriend T-Shirt in Ivory

Cropped Half-Zip Sweatshirt in Cream

Short Sleeve Sweater in Grey

Drill Straight Leg Pant with Belt in Butter

Miller Dickey Blazer in Black with Silver Buttons

Drill Cargo Pants with Belt in Butter

Faxel Loafer in Chalk

Prisha Cotton Floral Lace Top in White

Auwena Neckerchief in Ecru & Red

Sebastiane Skirt in Black

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