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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Jalma Top in Fosil

Short Tuck Jean in Vintage Black Denim

Tropical Wool Short Scottie Jogger in Navy

Classic Wash Denim Sid Jean - Regular

Tobacco Night Handblown Glass Candle in Dark Brown

Naomi Coat in Leopard

The Slip Dress in Navy

Belira Bikini Bottom in Dark Mahogany

Gabe Oversized Shirt in Black

Anouk Yve Faux Fur Wool Coat in Camel

The Mary Necklace in Blue Dyed Jade

Amelia Ultralight Puffer Jacket in Black

Alicudi Knitted Tank Top in Ivory

Compact Ultra Stretch Knit Pencil Skirt in Black

Marciella Maxi Dress in Black

Amelia Ultralight Puffer Jacket in Military Green

Aminta Ultralight Puffer Jacket in Blue Navy

Cuff Bracelet in Silver

Bomber Jacket with Faux Fur Collar in Blue Navy

Thong Heel Sandals in Black

Aminta Ultralight Puffer Jacket in Black

Short Jacket With Drawstring Waist in Military Green

Shirt 02 in Dark Grey

Vintage Black Denim Tuck Jean - Regular

Eefje Mule in Black

Short Puffer Jacket in Black

S-Buckle Suspension Skirt in Black

Grace Knit Midi Skirt in Noir

Murphy Jumpsuit in Dark Carob

Traverse Bias Trouser in Black

Josie Cape Sleeve Knit Top in Noir

Ilse Wellie Boot in Black

Effie Flutter Sleeve Top in Noir

Carey Suede Sport Sandal in Desert

Nonna Cardigan in Black

Menswear Suede Shirt in Deep Tobacco

Ines Puff Sleeve Midi Dress in Wintergarden

Workmans Pant in Black

Tailored Zip Front Mini Dress in Black

Izel Cape Gown in Olive

Tailored Pea Coat in Black

Aidan Teddy Fleece Jacket in Slate

Thom Dress in Caramel

Pleated Skirt in Black

Constance Dress in Polka Dots

Dion Woven Loafer in Sable

Mila Pants in Polka Dots

Jazz Pintuck Midi Dress in Faded Olive

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