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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Ray Joggers in Black

Cello Shirt in Black

Hebo Top in Grey Melange

Drunken Long Sleeve Shirt in White

Bram Jacket in Ivory Jacquard Satin

Long Sleeve Hebo Top in Black

Short Sleeve Orwell Dress in Black

Cropped Box Hoodie in Grey Melange

Cross Over Top in Black

Sunday Top in Navy

Anna Top in Grey Melange

Chaimberlain Top in Cacao

Emme Skirt in Black

Anna Top in Black

Sunday Top in Blue

Midi Piercing Jersey Dress in Deep Navy

Midi Draped Jersey Dress in Violet

Long Dress With Ruched Details in Black

Dress With Chain Details in Floral

Maggie Pant in Black

Ondine Shirt in Pink

LM Poplin SS Shirt in Musk

LM Poplin Pant in Musk

Roxie Dress in Black

Char Dress in Navy

Minette Flower Cardigan in Grey

Georgia Knit Short Sleeve Sweater Top in Cream

Georgia Knit Short Sleeve Sweater Top in Blue

Yara V-Neck Sweater in Vanilla

Kaia Collar Sweater in Black

Teagan Knit Short Sleeve Sweater in Navy

Violet Skirt in Blue

0104/S 086 in Havana Brown

Kaia Collar Sweater in Cream

Classic Silk Flower Blouse in Burgundy

Bea Cardigan In Strawberry

Fussbett Double-Strap Sandal in Light Brown and Blue

Hunter Pant in Black

RHW Stretch Trouser in Black

Utility Jumpsuit in Black

Fleur Asymmetric Dress in Black

Olivia Skirt in Ganach and French Blue

Rem Ruched Midi Dress in Night Blue

Blue Envers Satin Shirt in Melodia Print

Elvie Midi Dress in Black

The Apericena Silk Dress In Dazed Placée

Fussbett Double-Strap Sandal in Black

Sonoma Silk Dress in Earth

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