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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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A-Line Cotton Trench Coat in Sand

Fluid Flare Pant in Good Wool Black

Staple Silk Shirt in Ice Blue

Sheer Silk Shirt in Floral Print

Short Sleeve Merino Pointelle Polo in Black

Draped Midi Dress in Black

Bea Top in Cream

Charlota Dress in Ochre

Chely Shirt in White

Shaelyn Hat in Red

Tekia Top in Faded Night

Technical Twill Belted Pants in Sand

Senny Low Sneakers in Khaki

Beth Sneakers in Beige Multi

Flower Intarsia Fussbet Sandal in Black

Wide Leg Pants in Granite Grey Melange

Alma Dress in Black

Beriza Jacket in Khaki

Quincy Trackpant in Black

Marline Shorts in Bronze

Nina Top in Black

Kirsten Print Long Sleeve Top in Sky

Fiora Tropical Wool Jacket in Grey

Fiora Tropical Wool Pants in Navy

Leila Cotton Eyelet Sweater in Cream

Bomber Cardigan in Feather White

Maeve Suede Jacket in Olive

Bias Column Dress in Polka Dot

Relaxed Pin-Stitch Trouser in Black

Petite Square Maillot in Marrakesh

Tee Perforated Ballet Flats in Mud

Matteau Book - Warm

Soft Track Sneakers in Nylon Calfsuede Red

Drawstring Trouser in Marrakesh

Short Sleeve Silk Shirt in Polka Dot Chocolate

Long Sleeve Silk Shirt in Marrakesh

Relaxed Tee Midi Dress in Lapis

Bayamo Silk Satin Dress in Purple

Noor Lace Maxi Dress In Brown

Myra Double Satin Maxi Dress In Brown

Elara Maxi Dress In Midnight

VB 1001/S HM2 70 in Gold Honey Havana

Tari One-Shoulder Blouse in Light Pistachio Multi

Edith Midi Dress in Bright Indigo

Dylan Straight-Leg Jean in Orbit Glare

Grigore Wide-Leg Pant in Light Pistachio Multi

Rosanna Wide-Leg Pant in Navy

Aria Midi Dress in Eclipse

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