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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Crystal Floral Chandelier Earrings in Silver

Off Shoulder Midi Dress in Red

Kyrie Silk Top in Dove Paisley

SL276MICA001 in Black

Baroque Pearl Drop Earrings With Rose Stud in Silver

Elin Tee in Heather Grey

Diane Blazer in Cigar Plaid

Shon Jean in Indigo Rinse

Travis Shirt in Indigo Rinse

Celestine Shirt in Vintage Leopard Print

Gabriella Jacket in Black

NL Cotton Voile Shirt in Chocolate Brown

Elin Tee in Black

BV1273S005 in Havana

Raven Short Sleeve Sweater in Anthracite

Mermaid Tee in Black Sequin

Cary Everyday Medium Bag in Brown

Alice Leather Ballerinas in Burgundy

Blaze Slip in Slate

Kaia Cashmere V Neck Cardigan in Ivory

Dries Cashmere Stand Collar Sweater in Ivory

Niro Wool Elastic Waistband Pants in Brown

Wade Velvet Silk Knit Top in Black

Boros Classic Loafers in Brown

Niro Wool Elastic Waistband Pants in Black

Mermaid Skirt in Black Sequin

Arold Velvet Silk Crochet Sweater in Black

Safi Wool Long Sweater in Black

Adler Wool Bermuda Shorts in Black

Phoebe Slip Dress in Black

Borneo Wool Long Coat in Taupe Melange

Raven Short Sleeve Sweater in Ashes

Mermaid Mini Dress in Black Sequin

Marlo Singlet in Black

Glenn Pony-effect Leather Loafers in Black

Augustine Coat in Black

Audrey Dress in Black and Nude

Davie Dress in Pink

Wade Velvet Silk Knit Top in Ivory

Davie Dress in Slate

Oversized Cargo Jacket in Coffee

Round Chain Bracelet in Silver

Contast Collar Cotton Shirt in Blue Black

Trekky Sandal in Black Pearl

Trekky Sandal in Khaki & Pearl

Double Chain Necklace in Silver

Trekky Platform Sandal in Pearls

Double Breasted Wool Coat in Blue Black

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