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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Off Shoulder Lace Dress in Lavender

Nadia Satin Gown in Really Red

Lara Pleated Midi Dress in Night Blue

Jersey Tee-shirt in Lavender

Long Sleeve Slash Neck Jersey Gown in Black

Skyla Asymmetric Jumpsuit in Black

Claire Stripe Dress in Grass Green & Blush Pink

Twist Detail Scarf Top in Jade

Vincenzo Skirt in Rose Gold

Calluna Dress in White

Sheer Long Sleeve Top in Clay

Sheer Long Sleeve Top in Black

Coco Top in Silver

Juno Leather Jacket in Black

Ida Dress in Scarlet

Fringe Top in Black

Iona Silk Short in Sea Salt

Niham Mini Wedge Sandals in White

Zio Mini Wedge Sandals in Black

Migo Cashmere Polo Top in Brown Melange

Vasali Silk twill Skirt in Black

Vasali Silk twill Skirt in Ivory

Brushed Cashmere V Neck T-shirt in Black

Boyfriend Cashmere Turtleneck in Azure

Featherlight Cashmere V-neck Top in Azure

Featherlight Cashmere V-neck Top in Black

Boyfriend Cashmere Crewneck Sweater in Azure

Brady Tee in French Blue and Off White Stripe

Brushed Cashmere V-neck T-shirt in Camel

Russel Denim Short in Rosebowl Wash

Bomber Cardigan in Camel

Featherlight Cashmere Shirt in Black

The Julia Necklace in Silver

Penny FT1086 01A in Shiny Black

Been Loving You Too Long Sweater in Cherry and Milk

TF Penn-02 1362 01A in Black

Carla FT1220 01B in Shiny Black

The Olga Bracelet in Gold

The Victoria Ring in Silver

TF 1246-K 01A in Shiny Black

For The Frill Of It Shirt in Strawberry Dahlia Butter Yellow

TF Penn-02 1362 01V in Black Blue

The Frida Hair Pin in Gold

The Victoria Ring in Gold

Come Home To Me Dress in Strawberry Dahlia Cornflower Blue

The Olga Bracelet in Silver

Julien Slipper in Black

Montego Tasseled Loafer in Navy

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