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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Acacia Midi Dress in Fig Multi

Hazel Bustier Jumpsuit in Black Multi

Joanna Off Shoulder Midi Dress in Fig

Julip Belted Gown in Midnight

Bea Cropped Cardi in Dark Grey Melange

Bea Top in Woodland

Bea Cropped Cardi in Woodland

Argyle Bodice Tee in Woodland Multi

Bea Cotton and Cashmere Cardigan in Black

Alice Ballerina in Black

Hebo Top in Woodland

Hebo Top in Primavera Cherubs

Bea Top in Dark Grey Melange

Beatrice V-Neck Sweater in Black

Argyle Cropped Cardi in Woodland Multi

Justine Cardi in Dove Red Multi

Long Sleeve Hebo Top in Cardboard

Beatrice V-Neck Sweater in Grey

Rosie Short in Black

Blair Spliced Pant in Black

Nala LDS Fine Short Sleeve Top in Brown Melange

Nala LDS Fine Short Sleeve Top in Anthracite Melange

Ruth Short Saddle-Sleeve Top in Black

Miles Long Sleeve Polo in Navy

Eli A-Line Maxi Skirt in Black

Twisted Long-Sleeve Polo in Bistre

Wardrobe Vented Trousers in Black

Shrunken Polo in Black

Wardrobe Midi Skort in Black

Wardrobe Jeans in Rinsed Indigo

Wardrobe Shirt Bomber in Black

Relaxed Cargo Trousers in Black

Relaxed Cargo Trousers in Dark Chocolate

Douna Top in White

Christa Top in Sage

Dromie Jean in Faded Black

Aby Tee Shirt in White

Aby Tee Shirt in Black

Beth Sneakers in Mocha/Chestnut

Polda Top in Black

Dromie Jean in Faded Blue

Christa Top in Ecru/Raspberry

Malvin Loafer in Cognac

Beth Sneakers in Cognac

Eleannora Top in Black

Vittoria Eyelet Jacket in Olive

Eleannora Dress in White

Tech Suiting Anorak Bomber in Black

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