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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Frederik Fleece in Brown

Beverly Anorak in Brown

VB 1003/S PJP 70 in Blue

Alma Silk Scarf in Teal Brown Multi

Joni Bag in Espresso Suede

Drew T-Shirt in White

Knot Top in Rust

Tilda Skirt in Rust

Pony Hair Leather Belt With Ornamental Buckle in Black

Floral Pearl Drop Earrings in Silver

Denim Shirt in Brown

Denim Straight-leg Jeans in Blue

Phyllis Mini Dress in Cream

Redux Wool Jumpsuit in Black

Swirl Shirt in Malachite

Tabitha-C Dress in Kinjaro Garden Pink

Talus Tailored Coat in Black

Eleannora Shorts in White

Bea Top in Dark Grey Melange

Argyle Bodice Tee in Woodland Multi

Argyle Cropped Cardi in Woodland Multi

Justine Cardi in Dove Red Multi

Hebo Top in Woodland

Joanna Off Shoulder Midi Dress in Fig

Palazzo Pants in Ambrosia Placée Ivory

Goddess Dress in Ambrosia Placée Ivory

Foulard 140 in Swathe Placée Pink

Sundowner Tunic in Ambrosia Placée Ivory

Pierced Tank Top in Black

Midi Dress in Magenta Layered Lace

Half Hoop Earrings in Gold and Silver

Emmett Denim Short in Light Indigo

Alice Top in Clay

Daria Trousers in Pink

The Violet Earrings in Gold

The Dolly Necklace in Gold

The Chloe Ring in Gold

The Chloe Ring in Silver

The Romy Passport Cover in Dove Blue

The Robyn Sunglasses in Black

Florentine Cashmere Coat in Khaki

Philippa Trench Coat in Ore

Alina Trouser in Acai

JAC153C1SUN Pilotis In Black/ Silver/ Grey

Stripe Knit Clean Polo in Solaris Stripe

Bandana Scarf Pareo Tee in Carnelian

Cubism Dress in Superbloom Scarf

Astra Short V Neck Jacket in Ivory

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