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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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To read through, please click here.

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musevip

Gesture Silk Blouse in Forsythia

Cassini Silk Pant in Black

Maxime Wedge Mule in Black

Chloé Icons Mini Shoulder Bag in Cloudy Cream

Bella Silk Skirt in Sangria

Harper Drill Shirt Dress in Fatigue

La Rosa Jacquard Bomber Jacket in Rose Multi

Harper Drill Pant in Fatigue

Cadence Dress in Cigar

Olie Sculptural Layered Jacket in Dark Teal

Scarf Bomber Jacket in Ash Melange

Nylon Crescent Jacket in Chocolate Brown

Briar Top in Black

Double Knit Cardigan in Feather White

Janina Satin Top in Black

Cutaway Jacket in Black

Derris Flannel Shirt in Dark Grey Melange

Marcee Pant in Black

Scoop Tank in Rice

The Zoe Ring in Gold

The Cathrine Earrings in Silver

The Scarlet Necklace in Gold

The Charlotte Raffia Bag Large in Chestnut Brown

Recycled Tropical Wool Side Drape Top in Black

Techy Plaid Easy Shirt Jacket in Blue Multi

Long Sleeve Hebo Top in White Jersey

Yaga Wedge Sandal in Black

Mariela Crewneck Tee in Jet Black

TF Abbey-02 1349 28B in Gold

TF Achilles 1182 01E in Black/Brown

TF Bronson 1044 52N in Havana

Hyacinth Top in Green Paisley

Odaluna Maxi Dress in Umber Brown

Denim Straight-leg Jeans in Cream

Kit Asymmetric Top in Off White

Soft Dorian Bag in Burgundy

Mae Top in Black

Vicky Suede Jacket in Ocre

Karina Stretch Suede Trousers in Iron

Suza Wool Coat in Umber

Half Zip Wool Cashmere Polo in Navy

Carpenter Pant in Dark Moss

Long Macintosh in Sand

Nera Jacket in Raw Camel

Lowen Jacket in Dark Brown

Perenna Shirtdress in Loden

Ashlynn Silk Blouse in Black Floral

Sloan Jean in Navy Stone

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