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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Midi Draped Jersey Dress in Violet

Long Dress With Ruched Details in Black

Justina Dress in Black

Cropped Box Hoodie in Black

Ray Joggers in Black

Studio Shopper Leather in Beige

SLM136002 in Havana

Shaley Hat in Black

Xyla Sleeveless Midi Dress in Black

Waverly Hat in Chocolate

Auwena Neckerchief in Ecru & Red

Drill Cargo Pants with Belt in Butter

Off Shoulder Midi Dress in Red

V-Neck T-Shirt in Black

Rose Teardrop Earrings in Silver

The Chloé Iconic Necklace in Vintage Gold

Nylon Snap Pull On Regular Jogger in White

Trésor Grande Jewellery Box in Rouge Soir

Trésor Grande Jewellery Box in Vert Jour

Velvet Jewellery Box in Rouge Soir

Velvet Jewellery Box in Vert Jour

Trésor Jewellery Box in Rouge Soir

Trésor Jewellery Box in Vert Jour

Square Camisole in Black

Della Dress in Black

Jennifer Rib Tank in Army Grey

Adriel Pant in Vintage Leopard

The Ruby Earrings in Silver

The Rita Earrings in Gold

The Monica Necklace in Gold

The Monica Necklace in Silver

The Monica Bracelet in Gold

The Monica Bracelet in Silver

The Ella Earrings in Silver

Paddington Shoulder Bag in Mustang Brown

Paddington Small Chain Bag in Black

Chloé Balloon Hobo Bag in Kohl Brown

LM Poplin Flare Skirt in Black

LM Poplin Wide Leg Pant in Natural

Nuage Madison Candle in Murano Glass

Rêve Escargot Diamond Ring

Petite Marguerite Single Pearl Earring

Petit Rêve Escargot Single Diamond Earring

Amis Fleur Single Pearl Earring

Joy Maxi Dress in Earth

Kally Draped Midi Dress in Black

Ona Ankle Boot in Black Suede

Medium Olivia Hobo Bag in Black

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