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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Utility Short in Vintage Washed Admiral Blue

Cobain Denim Short in Cream

Florentina Leather Trousers in Black

Jane Flat with Studs in Caramel

Mikel Top in Midnight Navy

Andra Top in Olive

Trullem Wool Coat in Grey Melange

Rose Weave Blouse in Black

Pisca Weave Wide-leg Trousers in Black

Cocessia Flat Swimsuit in Black

Jannie Suede Maxi Jacket in Rusty Sand

Trullem Wool Coat in Grey Brown

Slim Pyjama Shirt in Blossom

Dorian B Finite Belt in Black with Gold Buckle

IM 0265/S 807 IR 58 in Black/Grey

IM 0255/S 807 IR 55 in Black/Grey

Dylan Straight-Leg Jean in Orbit Glare

Grigore Wide-Leg Pant in Light Pistachio Multi

VB 7000/S PJP 08 in Blue

VB 1003/S 807 9O in black

VB 1001/S HM2 70 in Gold Honey Havana

Posy Midi Dress in Eclipse

Petite Square Maillot in Marrakesh

Matteau Book - Warm

Shaelyn Hat in Red

Beth Sneakers in Beige Multi

Boxy Patch Pocket Jacket in Suede Tan

Pleated Wide-Leg Pant in Rice

Fluid Flare Pant in Good Wool Black

Bea Top in Black

Agnatha Earrings in Platinum & White Cz

Bea Cotton Cardigan in French Blue

Paloma Dress in Orchid

Double Collar Frank Trench in Navy

The Victoria Ring in Silver

The Olga Bracelet in Silver

The Julia Necklace in Silver

The Olga Bracelet in Gold

TF 1246-K 01A in Shiny Black

Penny FT1086 01A in Shiny Black

TF Penn-02 1362 01V in Black Blue

Russel Denim Short in Rosebowl Wash

Olivia Skirt in Ganach and French Blue

Jersey Tee-shirt in Lavender

Kaia Collar Sweater in Black

Sienna Ski Suit in Houndstooth and Brown

Bec Sweater in Cream

Dorothy Pant in Black

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