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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

TF 1246-K 01A in Shiny Black

Penny FT1086 01A in Shiny Black

TF Penn-02 1362 01V in Black Blue

Come Home To Me Dress in Strawberry Dahlia Cornflower Blue

Russel Denim Short in Rosebowl Wash

Vasali Silk twill Skirt in Black

Migo Cashmere Polo Top in Brown Melange

Zio Mini Wedge Sandals in Black

Fringe Top in Black

Black Raffia Effect Waves Tote Bag in Black

Olivia Skirt in Ganach and French Blue

Sonoma Silk Dress in Earth

Jersey Tee-shirt in Lavender

0104/S 086 in Havana Brown

Kaia Collar Sweater in Black

Yara V-Neck Sweater in Vanilla

Teagan Knit Short Sleeve Sweater in Navy

LM Poplin Pant in Musk

LM Poplin SS Shirt in Musk

Midi Piercing Jersey Dress in Deep Navy

Midi Draped Jersey Dress in Violet

Long Dress With Ruched Details in Black

Pamela Cardi in Red

Drunken Long Sleeve Shirt in White

Cello Shirt in Black

Sunday Top in Navy

Justina Dress in Black

Cropped Box Hoodie in Black

Cropped Box Hoodie in Grey Melange

Ray Joggers in Black

Hebo Top in Grey Melange

Mini Classic Polo in Black

Studio Shopper Leather in Beige

SLM136002 in Havana

Bela Midi Dress In Glacial Blue

Shaley Hat in Black

Drew Sandal in Black Leather with Gold Studs

Ona Ankle Boot in Zebra Print Haircalf

Telanto Tee Shirt in Creme Rose

Rima Collarless Denim Jacket in Washed Light Blue

Rima Collarless Denim Jacket in Ivory

Iraka Silk Detailed Maxi Dress in Black

Xyla Sleeveless Midi Dress in Black

Waverly Hat in Chocolate

Auwena Neckerchief in Ecru & Red

Blandina Jacket in Ecru

Prisha Cotton Floral Lace Top in White

Drill Cargo Pants with Belt in Butter

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