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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

JAC120 C2 in Silver

Boden Flat with Silver Studs in Natural Python

Audrey Silk Cami in Paisley Scarf

Silk Skirt With Aurora Print in Green

Silk Shirt With Aurora Print in Green

Micro Tropicalia Tote Bag in Brown

Small Tropicalia Tote Bag in Brown

Micro Tropicalia Tote Bag in Black

Maxwell Coat In Wheat

Ayman Leather Jacket in Black

Winona Dress in Black

Herschel Top In Amethyst

Dane Jean in White

Medium Lotus Canvas Tote in Honey Black

Effy Dress in Raspberry

Callum Jean in Heath

Eden Top in Black

Nick Dress in Red Buttercups

Georgio Dress in Olive Tree/Chocolate

Zuri Cable Knit Cardigan in Butter/Olive Tree

Classic Tailored Trousers in Black

Watch Chain Mid Calf Boots in Black

Criss Cross Suede Slides in Sand

Cece Maxi Dress in Red

Baretta Relaxed Straight In Babylonia

Ultralight Nylon and Techno Taffeta Jacket in Black

Reversible Nylon Ultralight A-shape Jacket in Black/Grey

Ultralight Nylon and Techno Taffeta Jacket in Dove Grey

Ultralight Nylon Reversible Cape in Chantilly/Dove Grey

Ultralight Nylon Reversible Cape in Black/Grey

Charlotte Leather Crossbody in Desert

Ottilie Floral Dress in Delphinium

Samantha Rib Top in Off White

Open Tie Neck Silk Blouse in Ivory

Open Tie Neck Silk Blouse in Black

Relaxed Double-Breasted Blazer in Rice

Fitted Silk Georgette Shirt in Black

Marciella Maxi Dress in Black

Chaklo Shoulder Bag in Soft White

Jalma Top in Fosil

The Mary Necklace in Beige Topaz

The Elly Necklace in Gold

Valentina Wedge in Black

Ruched Midi Skirt in Black

Lotus Small Tote in Sage

Crema Earrings in Gold

Crema Earrings in Silver

Benny Belt with Silver Buckle in Dark Tan

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