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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Short Sleeve Drunken Shirt in Black

Francinas Ribbed Sweater in Shitake

Shrunken Jo Sweater in Warm Grey

Nick Dress in Red Buttercups

Esencia Denim Trousers in Navy

Pippa Short Sleeve Blouse in Twilight

Florentina Leather Trousers in Black

Alessia Dress in Dark Sapphire

Benny Belt with Silver Buckle in Dark Tan

Zuri Cable Knit Cardigan in Butter/Olive Tree

Alguien Más Top in Navy

Riva Maxi Dress in Powder Pink

Braga Athletic Top in Dark Mahogany

Liz Tee in White

Bambi Skinny Belt with Silver Hardware in Natural

Crop T-Shirt in Black

Cashmere Wrap in Grey

Tresina Leather Loafers in Bison

Crema Earrings in Silver

Georgio Dress in Olive Tree/Chocolate

No Me Olvides Top in Black

Cashmere Socks in Cloud

Montie Merino Wool Cardigan in Jet Grey

Alanis Trench Coat in Sand Beige

The Ivalo Ring in Silver

Crema Earrings in Gold

Clarence Dress in Black Embossed Camellia and Creta Pink

Venazia Athletic Top in Black

Kona Dickey Blazer in Navy

Shilpa Trousers in Black

The Rose Earrings in Gold

Felipa Knitted Hoodie in Dark Mahogany

Eden Top in Black

The Ivalo Ring in Gold

Lillette Cardigan in Sea Salt

Solo Un Dia Shirt in Sky Blue

The Rose Earrings in Silver

Summer Denim Shirred Neck Circular Top in Indigo

Loreta Belted Linen Dress in Navy

Oversized Cashmere T-Shirt in Mocha

The Betty Necklace in Gold

Tianno Leather Sandals in Black

Enya Dress in Black And Salt

Long Coat in Black

Tab Detail Denim Top in Washed White

Hearst Sweater in Seashore Blue

Drapey Suiting Liam Blazer in Deep Violet

Long Coat in Dark Sand

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