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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Kally Draped Midi Dress in Black

Xyla Sleeveless Midi Dress in Black

Donna Sherpa Denim Jacket in City Lights

4 Ply Silk Tie Front Top in Navy

Silk Voile Easy Pintucked Shirt in Ivory

Relaxed Stripe Tee in French Navy

Classic Stripe Shirt in Capri Stripe

4 Ply Silk V-Neck Dress With Bra in Black

Vixen Patent Leather Wedge in Black

Petit Rêve Escargot Single Diamond Earring

Amis Fleur Single Pearl Earring

Joy Maxi Dress in Earth

Rêve Escargot Diamond Ring

Back Wrap Dress in Navy

Petite Marguerite Single Pearl Earring

Lucinda Top in Sand

Nuage Madison Candle in Murano Glass

Phoebe Silk Dress in Truffle

Clarisse Trumpet Midi Skirt in Noir Flora

Petite Peggy Pearl Necklace

Rowan Belted Short in Noir Flora

Amaia Cascading Ruffle Midi Dress in Spotted Jasper

Cecily Shirt in Lurex Leopard

Xandra Bikini in Metallic Sky Blue

LM Poplin V Neck Dress in Black

LM Poplin Wide Leg Pant in Natural

Katya Swimsuit in Black

Edira Jean in Cream

Brady Cotton Tee in Army Green

LM Poplin Pant in Butter

Tribeca Jean in Cream

LM Poplin Flare Skirt in Black

Florence Jean in Classic Wash

Megan Pant in Stone

LM Poplin Cami in Natural

Mitchell Jean in Cream

Henri Top in Adriatic

Xandra Bikini in Metallic Forest Green

Issy Blouse in Black

Anabel Wool Tailored Blazer in Black Plaid

Jeannette Clogs in Burnt Wood

Chloé Loafers in Sooty Brown

Chloé Balloon Hobo Bag in Kohl Brown

Featherlight Cashmere Silk Crewneck in Feather White

Paddington Shoulder Bag in Mustang Brown

Chloé Letters Belt in Vintage Gold

Paddington Small Chain Bag in Black

Featherlight Cashmere Silk Crewneck in Khaki

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