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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Dulce Sweatpant in Black

Plunge Halter Dress in Black

Gaia Slim Shirt in Claret

Phare Silk Dress in Vintage Floral

Diane Blazer in Espresso Check

Long Sleeve Silk Shirt in Truffle

Katja Skirt in Noir

Leon Boy Pant in Stone

Conneley Dickey Trench Coat in Hazelnut

Tabby Midi Cotton Dress in Black

Safa Silk Blouse in Noir

Tamara Leather Vest in Black

Mira Lace Midi Skirt in Black

Eleonora Skirt in Dove Multi

Vilde T-Shirt in Brown

Cromwell Shift Dress in Black Floral

Original Below Rubber Coat in Latte

Kaelyn Silk Skirt in Peony

Bono Drape Blouse in Blurry Flower Green

Binley Boot in Brown Leather

Coat Original Below Rubber Coat in Black

Briona Suede Coat in Deep Olive

Briona Suede Coat in Black with Espresso Collar

Brushed Cashmere Short Sleeve Cardigan in Chalk

Dakota Leather Trench Coat in Rich Brown

Vernes Leather Jacket in Black

Washable Cashmere Oversized Easy Tee in Ink Blue

Ryanne Belted Dickey Jacket in Black

Car Tee in Choco Plum

Florentine Cashmere Jacket in Cacao

Andee Slouchy Knee-High Boot in Taupe Suede

Florentine Cashmere Jacket in Grey Marle

Procida Skirt in Black

Nic Silk Maxi Dress Slate Blue

Lars Denim Short Convertible Zip Jean in Classic Blue

Skinlike Mercerized Wool V Neck Shrunken Cardigan in Red

Lars Denim Regular Convertible Zip Jean in Classic Blue

Single Bisou Perle Earring in Gold

Andee Slouchy Knee-High Boot in Black Suede

Boucle de Perle Earrings

Bomber Jacket in Chalk

Bonded Recycled Felted Wool Convertible Blazer in Black

L'adorable Necklace in Gold

Dane Jean in Clifton

Amelie Dress in Cayenne

Oversized Cashmere T-Shirt in Navy

Single Bisou Earring in Gold

Vincenzo Silk Skirt in Carnation

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