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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Andee Slouchy Knee-High Boot in Black Suede

Boucle de Perle Earrings

Bonded Recycled Felted Wool Convertible Blazer in Black

L'adorable Necklace in Gold

Amelie Dress in Cayenne

Oversized Cashmere T-Shirt in Navy

Single Bisou Earring in Gold

LM Poplin SS Shirt in Navy

The Sonya Earrings in Silver

Anina Trouser Jean in Seashell

Lotus Mini Suede Bag in Black

Tailored Waistcoat in Taupe

Henri Cotton Top in Salt

JAC67C2SUN Aviador in Black

JAC55C1SUN Capri in Black

Spring Denim Short Barry Jean in Classic Blue

Relaxed Tailored Blazer in Taupe

Shon Jean in Cream

Freddie Short in True Blue

Boyfriend Organic Cotton Shirt in White

Megan Pant in Loden

Spring Denim Regular Barry Jean in Classic Blue

Joan Jean in Simon Wash

Parker Long Short in Skywave

Aubriela Cotton Cap in Oyster Grey

SL715SLIM001 in Black

Aubriela Cotton Cap in Black

Belted Wool Jacket in Quartz

Monroe Soft Sequin Skirt in Clear

Alice Cotton One Shoulder Tee in White

Eline Dress in Cedar

Montery Belted Short in Fatigue

Frances Dress in Earth

Oliver Zip Knit Cardigan in Navy

Corey Knit Pant in Navy

PM Headband in Black

Ingrid Dress in Rosewater

Nadia Satin Gown in Jewel

Relaxed Suiting Asymmetrical Wrap Blazer in Navy

Relaxed Suiting Triple Pleat Pant in Navy

Relaxed Suiting Funnel Neck Dolman Sleeve Top in Navy

Spencer Cotton Wrap Dress in Ink

Xtra Eight Chunky Earrings in Silver and Gold

Spencer Lantern Dress in Black

Meredith Cotton Dress in Raspberry

The Liv Bracelet in Gold

The Eloise Earrings in Silver

Irving Trouser in Black Suiting

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