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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Bowery Dress in Black

Kaftan Long Dress in Auscot Rose

Mier Pinstripe Blazer with Combo Sleeves in Navy

Cardigan Stitch Spilt Front Crewneck Easy Pullover in Heather Grey

Mier Pinstripe Convertible Slip Dress in Navy

Dietz Wax-Coated Field Coat in Army

Short Sleeve Orwell Polo in Cream

Lucinda Dress in White Lace

Lucinda Top in Bone

Wool Crepe Marte Fluid Skirt in Dark Grey

Active Knit Raglan Top in Navy

Active Knit Raglan Top in White

Pamela Jumper in Khaki

Mini Side Panther Skirt in Dusk

Long Sleeve Swing Dress in Blue Riptide

Roy Silk Dress in Riptide Blue

Roy Dress in Blue Bounty Placée

Ceras Knee-High Leather Boots in Black

Sallie Recycled Cotton Jacket in Dark Mahogany

Fluid Midi Skirt in Black

Fluid Scoop Tank in Black

Relaxed Sleeveless Shirt in Steel

Sleeveless Shirt Dress in Black

Long Chino Short In Black

Suede Studded Dakar Loafer in Camel

City Polo in Red and Navy

Studded Dakar Loafer in Black

Wally Ankle Boot in White Snake

Sebastian Slingback in White Snake

Lowen Dress in Black

Elona Jacket in Black

Aimee Top in Black

Medium Olivia Hobo Bag in Oxblood

Aleena Dress in Chalk

Medium Olivia Hobo Bag in Black

Dome Leather Belt in Black and Silver

Ona Ankle Boot in Hyena Haircalf

Danielle Jean in Bryce Stretch

Coast Dress in Jam

Medium Olivia Hobo Bag in Midnight Suede

Ona Ankle Boot in Black Suede

Pointed-toe Wedge in Brown

XL Link Earrings in Silver

Double XL Link Necklace With Pendant in Silver

Floral Embroidered T-Shirt in White

XL Link Earrings in Gold and Silver

Lace Midi Dress in Cinnamon Brown

Phoebe Silk Top in Sangria

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