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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Davies 99 Sunglasses in Rivolta

Triple Pleat Jean in Indigo

Garment Dyed Stretch Twill Regular Tuck Pant in Dark Tan

Garment Dyed Stretch Twill Short Tuck Pant in Dark Tan

Tech Gingham Track Jacket in Black and White Gingham

4 Ply Silk Long Sleeve Cocoon Dress in Green

The Agatha Jean in Danube Denim

Classic Denim Moto Bomber in Classic Blue

Tech Suiting Anorak Blazer With Zip Off Vest in Black

Scribble Dot Print Pull On Pleated Skirt in White and Black Multi

Classic Denim Sculpted Silke Skirt in Classic Blue

The Carla Earrings in Silver

Callaway Smocked Wide-Leg Pant in Black Multi

The Monica Bracelet in Gold

The Carla Earrings in Gold

Kalinda Pant in Black

The Ella Earrings in Silver

The Rita Earrings in Silver

The Monica Necklace in Gold

Johanne Halter Top in Black

Sofia Skirt in Black

Alexia Skirt in Sand

The Ruby Earrings in Silver

The Ella Earrings in Gold

The Monica Bracelet in Silver

Ayanna Dress in Black Multi

Huguette Top in Adriatic

The Rita Earrings in Gold

The Monica Necklace in Silver

The Ruby Earrings in Gold

Lloyd Buttondown in Black Multi

Relaxed Short in Steel

Danielle Jean in Lykens

Merith Dress in Black and Red

Alessia Dress in Military

Simona Pleated Dress in Deep Navy

Nami Pant in Earth

Travis Shirt in Cream

Relaxed Shirt in Steel

Amante Shirt Olive Green

Della Dress in Black

Jennifer Rib Tank in Army Grey

Akari Top in Earth

Carol V Neck Tee in Midnight

Phare Silk Maxi Dress in Black

Adriel Pant in Vintage Leopard

Edira Jean in Simon Wash

Jennifer Rib Tank in Midnight

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