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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Denim Contour Jacket in Indigo

Ophelia Tee in Black

The Boyfriend Tencel Shirt in White

Sheer Gauze Maxi Pencil Skirt in Black

Mira Lace Dress in Black

Joana Maxi Dress in Black

Mou Denim Clift Jean in Black

Karlie Top in Salt

Carol V Neck Tee in Jet Black

Cashmere Tee in Ruby

Alistair Necktie Long Sleeve Blouse in Almond

Cotton Voile NL Shirt in White

Rina Maxi Dress in Putty Pink

Cotton Voile NL Shirt in Black

Sofi Blouse in Black

Aster Long Sleeve Blouse in Alabaster

Sandy SS Dress in Black

Skye Blouse in Black

Ilona Maxi Dress in Black

Carol V Neck Tee in White

Skinlike Mercerized Wool Shrunken Tee in Navy

Sandy Pant in Black

Cotton Poplin Oversized Shirt in Ecru

Lobster Belt Short in Silver

Spring Denim Regular Sid Jean in White

Cherry Dress in White Floral

Kiki Dress in Black

Perfect Men's Pullover in Heather Grey

Tate Everyday Suede Trench in Tobacco

Helena Maxi Dress in Red

Lyra Versatile Shearling Jacket in Black

Rina Maxi Dress in Black

Skinlike Mercerized Wool Shrunken Cardigan in Navy

Draped Pleat Detail Skirt in Black

Sporty Swing Dress in Eclipse

Spring Denim Short Sid Jean in White

Regular Frame Belt in Khaki

Organetto Skirt in Color Block Purple & Black

Brea Long Sleeve Blouse in Ocean

Crispy Nylon Regular Winslow Pant in Navy

JAC120 C2 in Silver

San Carlo Top in Mint Heath Placée

Perline Flutter Sleeve Blouse in Lichen

Rosalina Reversible Dress in Hendrix Floral

Draped Pleat Detail Top In Algae

JAC67 C6 Aviador in Bordeaux

Signature Short Jacket in Feather White

Crispy Nylon Maxi Skirt in Navy

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