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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Rayne Maxi Dress in Black

Long Lace Dress in Black

Oversized Mens Jacket in Port

Midi Dress in Golden Thistle Green

Embellished Raffia Bucket Hat in Beige

Silas Bodysuit in Black

Water Resistant Trench Coat in Beige

01 Turtleneck Singlet in Ivory

01 Turtleneck in Black

Paco Large Leather Bucket Bag in Black

Low Rise Jean in Blue Denim

01 Turtleneck Singlet in Black

Regular Frame Tonal Belt in Khaki

Macy Cardigan in Cream

Blouson Detail Midi Dress in Dark Pine

Lotus Small Tote in Sage

Kaftan in Navy Freesia

Galatea Shirt In White

Benny Belt with Silver Studs in Dark Tan

Bowery Dress in Black Buttercups

Short Sleeve Drunken Shirt In White

Long Sleeve Dolman Midi Dress in Dark Pine

Danielle Jean in White

Short Sleeve Drunken Shirt in Black

Nick Dress in Red Buttercups

Pippa Short Sleeve Blouse in Twilight

Florentina Leather Trousers in Black

Benny Belt with Silver Buckle in Dark Tan

Alguien Más Top in Navy

Riva Maxi Dress in Powder Pink

Bambi Skinny Belt with Silver Hardware in Natural

Cashmere Wrap in Grey

No Me Olvides Top in Black

Cashmere Socks in Cloud

Alanis Trench Coat in Sand Beige

The Ivalo Ring in Silver

Crema Earrings in Gold

Clarence Dress in Black Embossed Camellia and Creta Pink

The Rose Earrings in Gold

Eden Top in Black

The Ivalo Ring in Gold

The Rose Earrings in Silver

Oversized Cashmere T-Shirt in Mocha

The Betty Necklace in Gold

Tab Detail Denim Top in Washed White

Long Coat in Dark Sand

Jacquie Wool Jacket in Black

Drapey Suiting Oversized Double Breasted Vest in Deep Violet

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