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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Short Sleeve Drunken Shirt in Black

Pippa Short Sleeve Blouse in Twilight

Florentina Leather Trousers in Black

Benny Belt with Silver Buckle in Dark Tan

Alguien Más Top in Navy

Riva Maxi Dress in Powder Pink

Cashmere Wrap in Grey

No Me Olvides Top in Black

Cashmere Socks in Cloud

The Ivalo Ring in Silver

Crema Earrings in Gold

Clarence Dress in Black Embossed Camellia and Creta Pink

The Rose Earrings in Gold

Eden Top in Black

The Ivalo Ring in Gold

The Rose Earrings in Silver

Oversized Cashmere T-Shirt in Mocha

Tab Detail Denim Top in Washed White

Long Coat in Dark Sand

Jacquie Wool Jacket in Black

Drapey Suiting Oversized Double Breasted Vest in Deep Violet

Montie Cardigan in Black

Silk Voile Charlie Mens Slim Shirt in Mulberry

Piscata Wide-leg Trousers in Black

Rajasthan Tunic Dress in Ivory & Black Lotus

High Waist Cinch Jean in Washed White

Classic Cashmere Cardigan in Chalk

Alec Floral Blouse in Navy

Vintage Cotton Wide Leg Cargo Pant in Blue

Salacia One Piece in Black

Bib Detail Blouse in Black

Brock Ruched Floral Silk Dress in Navy

Light Weight Sweatshirting Regular Winslow Pant in Heather Grey

Tab Detail Jumpsuit in Ivory

Runo Linen Short in Blue Melange

Cropped Slouchy Cargo Jean in Grey

Dorothea Scarf in Black

Joan Jean in Summer Wash

Hobbes Linen Short in Dove Red

Maxwell Coat In Wheat

Dane Jean in White

Paco Medium Leather Tote Bag in Black

Winona Dress in Black

Ayman Leather Jacket in Black

Montie Cardigan in Pompeian Red

Ruched Midi Skirt in Black

Long Skirt in Floral Jacquard

Double Faced Overcoat in Dark Chocolate and Coco

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