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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Headband in Houndstooth

Open Tie Neck Silk Blouse in Black

Tailored Waistcoat in Taupe

Marlene Jean in Classic Wash

Homebound Windbreaker in Nautical

Baseball Tee in Dark Grey and Black

Wayne Belt in Black

Otis Jean in Summer Wash

Julienne Top in Oxford Blue

Boyfriend Tee in Feather White

Mariela Crewneck Tee in White

Shon Corduroy Pant in Hazelnut

Lunessa Midi Dress in Umber Brown

Cece Off-Shoulder Tee in Black

Bowling Shoes in Leopard Print

Davina Dress in Black/Pear Multi

Stroll Silk Pant In Earth

Clover Skirt in Black Floral

Riviera Suede Sneaker in Sand/Lily

Violetta Cardigan in Black

Long Sleeve Chaimberlain Top in Hickory

Sona Shirt in Geo Scape

Aby Tee Shirt in Black

Beatrice V-Neck Sweater in Black

Julip Belted Gown in Midnight

Izel Cape Gown in Midnight

Vilanna High-Waist Trousers in Black

Elemental Parachute Pants in White

Cocoon Trackpant in Clay

LM Poplin LS Shirt in Natural

The Crinkle Slip Dress in Mustard

Genevieve Jumper In Ore Melange

Genevieve Jumper in Ocean Mist Melange

High Waist Jean in Mid Blue Wash

Bela Midi Dress in Midnight

Kamara Print Skirt in Brown Multi

Whitney Pant in Vintage Washed Solstice

So Easy To Fall In Love Top in Ivory

Memento Charm Flip Flop in Malachite

Lyria Cotton Dress in Shibori Wave

Gaia Slim Shirt in Wild Dot

The Silk Kaftan in Ambrosia Placée Pale Pink

Chemise Swing Dress in Florette Fan Brown

Maltina Dress in Santorini Blue Cadiz

Orwell Jacket in Bone

Marfa Suede Jacket in Navy

CH0364S005 Aviator Sunglasses in Beige

Sheer Crepe Knit Unisex T in Orange

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