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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Chalet Merino Wool Knitted Pant in Green Waffle Print

Vendome Studded High Heel in Noir

Vana Belt in Pearl

Deena Dress in Black

Felice Clutch in Sand Dollar

Annemie Knit Top in Beach

Paddington Small Chain Bag in Crafty Brown

Paddington Shoulder Bag in Mustang Brown

Paddington Small Chain Bag in Black

Chloé Balloon Hobo Bag in Kohl Brown

Chloé Heritage Medium Crossbody Bag in Black

Chloé Balloon Small Hobo Bag in Jungle Brown

Chloé Letters Belt in Vintage Gold

Chloé Iconic Hair Clips in Vintage Gold

Chloé Loafers in Sooty Brown

Maxime Sandals in Ginger Brown

Jeannette Clogs in Burnt Wood

Nama Slides in Pottery Brown

Chloé Soleil Slides in Ginger Brown

Oversized Cashmere T-Shirt in Feather White

Tyler Bikini in Black and White

Xandra Bikini in Metallic Forest Green

Xandra Bikini in Metallic Sky Blue

Coverage Square Neck Swimsuit in Red

Katya Swimsuit in Black

LM Poplin SS Shirt in Butter

LM Poplin Cami in Natural

LM Poplin Flare Skirt in Black

Issy Blouse in Black

LM Poplin Wide Leg Pant in Natural

Loure Top in Black

Tribeca Jean in Cream

Acadia Silk Blouse in Vintage Leopard Print

Shon Wool Pant in Black

Edira Jean in Cream

Anabel Wool Tailored Blazer in Black Plaid

Mitchell Jean in Cream

Megan Pant in Stone

Rosamunde Puff Sleeve Dress in Cameo

Amaia Cascading Ruffle Midi Dress in Spotted Jasper

Botticelli Pearl Earrings

Nuage Madison Candle in Murano Glass

Rêve Escargot Diamond Ring

Petite Marguerite Simple Pearl Necklace

Petite Marguerite Single Pearl Earring

Petit Rêve Escargot Single Diamond Earring

Petite Amis Marguerite Pearl Earrings

Petite Amis Fleur Single Pearl Earring

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