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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Saya Top in Leopard Lilia

Sona Pant in Geo Scape

Sona Halter Tie Top in Geo Scape

Redux Sculpt Bias Trouser in Black

Eleannora Shorts in Black

Beth Sneakers in Cognac

Aby Tee Shirt in White

Beth Sneakers in Mocha/Chestnut

Dromie Jean in Faded Blue

Shrunken Polo in Black

Wardrobe Midi Skort in Black

Bea Top in Woodland

Bea Cropped Cardi in Woodland

Sporty Swing Dress in Oasis Green

Roy Dress in Swathe Placée Pink

Aduma Embroidered Tunic in Navy Florals

Dea Organic Cotton Denim Shirt in Mid Denim Blue

Petit Square Maillot in Polka Dot Chocolate

Heatheralyn Skirt in Navy Multi

Vernon Lace Maxi Dress in Blue Steel

Braddock Pant in Navy

McAllin Dickey Jacket in Stone Army

Kamaria Double Jersey Pull On Cargo Pant in Navy

Bomber Jacket in Camel Melange

Astrid Long Sleeve Mini Dress in Tisso Plum

Astrid Cut Out Gown in Tisso Plum

Knitted Headband in Chalk

Fine Knit Cashmere Crewneck in Feather White

Fine Knit Cashmere Crewneck in Camel

TF Achilles 1182 01V in Black/Blue

Ruthie Pant in Plum Multi

Sabina Maxi Dress in Black

Ingrid Maxi Dress in Black

Kira Maxi Dress in Black

TF Brianna-02 1338 52K in Havana/Tort Rose Gradient

Balmoral Parka in Mousse

Chaimberlain Dress in Thyme

Naya Gathered Skirt in White

Martha Earrings in Platinum Light Blue Pearl

Sheer Crepe Knit Unisex T in White

Emily Skirt in Jasmin Mint

Petit Beurre Shirt in Jasmin Mint

Baby Tee in Sorbet

Nylon Chamonix Short Parka in Military

Cave Mule in Clay Brown Leather

Neri Jersey Top in Night Bloom

Elvie Cotton Top in Zinnia

Florelle Cotton Blouse in Meadow

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