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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Anouk Yve Faux Fur Wool Coat in Camel

Tropical Wool Short Scottie Jogger in Navy

Lula Embroidery Midi Dress in Black

Marie Embroidery T-Shirt in White

Noya Tee in Pale Khaki

Montaine Silk Blouse in Black

Salome Jean in Simon Wash

Tribeca Jean in Classic Wash

Monti Denim Shirt in Chambray

Marlene Jean in Cream

Gaia Slim Shirt in Vintage Leopard

Phare Silk Dress in Earth

Drey Leather Jacket in Black

Bonnie Jean in White

Cobe Leather Trousers in Brown

Mae Short Sleeve Tee Shirt in Black

Floral Print Silk Scarf in Violet

Midnight Bloom Silk Scarf in Black

Teva Leather Sandals in Snake

Marlos Leather Belt in Snake

Piscata Wide-leg Trousers in Black

Bib Detail Blouse in Black

The Betty Necklace in Gold

The Rose Earrings in Silver

Pippa Short Sleeve Blouse in Twilight

Riva Maxi Dress in Powder Pink

Off Shoulder Draped Gown in Black

BV1322S001 in Black

Perline Flutter Sleeve Blouse in Lichen

Brea Long Sleeve Blouse in Ocean

Helena Maxi Dress in Red

Rina Maxi Dress in Black

Davos Mitts in Houndstooth

Star Bum Bag in Houndstooth

Headband in Houndstooth

Maya Parka in Houndstooth

Aurora High-Waist Flare Ski Pants in Houndstooth

01 Turtleneck Singlet in Ivory

Sporty Swing Dress in Eclipse

Palazzo Pants in Mint Heath Placée

Bio Twill Triple Pleat Pant in Plum

Aleksa Necklace in Platinum / Creamrose Pearl / Crystal

Short Sleeve Drunken Shirt in Black

Roan Wrap Coat in Black

JAC67 C6 Aviador in Bordeaux

Enya Pant in Black

Aura Silk Strapless Dress In Tangelo

Maeve T-Shirt in Peony

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