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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Balmoral Parka in Mousse

Briar Cropped Bomber in Black

Passage Leather Jacket in Black

Oversized V-Neck in Ice Blue

Brushed Shirt in Navy

Anna Top in Red Rocking Horses

Graziella Three Row Pearl Necklace in Platinum Cream Rose

BV1441S001 Square Sunglasses in Black

Summer Slip Wrap Skirt in Chocolate Brown

Sheer Crepe Knit Crewneck Unisex Long Sleeve T in Black

A-Shape Jacket in Ecoage Camel

Bella Silk Maxi Dress in Navy

Baby Tee in Sorbet

A-Line Cotton Trench Coat in Black

Kim Maxi Kimono Dress in Trailing

Date Flat in Tan Nubuck Leather

Cave Mule in Clay Brown Leather

Milly Flat in Black

Amari Jersey Dress in Night Bloom

Neri Jersey Top in Night Bloom

Elvie Cotton Top in Zinnia

Florelle Cotton Blouse in Meadow

Annisa Eyelet Knit Skirt in Noir

Flannel Shirt in Midnight Check

Marilou Denim Jacket in Alice Wash

Fiona Dress in Cerise Et Fleur

VB 1007/S/BB J5G VM 57 in Gold

Reactive Garment Dyed Stretch Twill Sid Pant (Regular) in Pewter

Leather Zip Up Hoodie Jacket in Brown

Necklace in Blue and Silver

Jo Flip Flop in Black

Abigail Jean in Boone

Ounlo Leather Belt in Black

Ounlo Leather Belt in Carafe

Milla Sunglasses in Black

Chicago Jean in Mid Denim Blue

Erika Maxi Skirt in Black

Vinola Jean in Washed Black

Vinola Jean in Mid Denim Blue

Lucia Satin Blouse in Deep Lichen Green

Smocked Short Sleeve Dress in Indigo print

Collarless Jacket in Nickel

Kennedy Trouser in Black Satin

Victoria Tote In Dark Tan

Traverse Bias Trouser in Black

Briana Jean in Rosebowl Wash

Julien Shirt in Vintage Leopard Print

Clea Pant in Vintage Leopard Print

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