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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Collarless Jacket in Nickel

Victoria Tote In Dark Tan

Traverse Bias Trouser in Black

Briana Jean in Rosebowl Wash

Julien Shirt in Vintage Leopard Print

Clea Pant in Vintage Leopard Print

Miller Dickey Jacket in Navy

Tonelli Pant in Navy

Tari One-Shoulder Blouse in Light Pistachio Multi

Split Tank Top in Black

Bias Column Dress in Polka Dot

Bomber Cardigan in Feather White

Alma Dress in Black

Bea Top in Cream

Draped Midi Dress in Black

A-Line Cotton Trench Coat in Sand

Short Sleeve Merino Pointelle Polo in Black

Danae Cashmere Cable Cardigan in Dogwood

Agnatha Bracelet in Platinum & White Cz

Baseball Cap in Pink Sand

Relaxed Sleeveless Shirt in Steel

Twill Short Sleeve Shirt in Bamboo

Twill Trouser in Bamboo

The Frida Hair Pin in Gold

The Victoria Ring in Gold

TF Penn-02 1362 01A in Black

For The Frill Of It Shirt in Strawberry Dahlia Butter Yellow

Kaia Collar Sweater in Cream

Bettina Ski Jacket in Black

Saskia Ski Suit in Black

Saskia Ski Suit in Brown

Cropped Box Hoodie in Grey Melange

Camryn Dress in Clear Blue

Drill Straight Leg Pant with Belt in Butter

Short Sleeve Boyfriend T-Shirt in Black

Rib Tank in Ivory

Chloé Jelly Sandal in Sunny Brown

The Chloé Script Choker in Vintage Gold

Cabello Trousers in Black

Phare Silk Maxi Dress in Black

Travis Shirt in Cream

Alessia Dress in Military

The Rita Earrings in Silver

The Ella Earrings in Gold

The Carla Earrings in Gold

The Carla Earrings in Silver

The Agatha Jean in Danube Denim

LM Drill Short in Natural

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