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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Binley Boot in Brown Leather

Brielle Flat in Black Leather

Brielle Flat in White Leather

Vilde T-Shirt in Brown

Coat Original Below Rubber Coat in Black

Original Below Rubber Coat in Latte

Eleonora Skirt in Dove Multi

Andrea Jacket in Navy Multi

Abbas Barn Jacket in Light Oatmeal

Terre Dickey Jacket in Ecru

Walters Cropped Barn Jacket in Whisky

Conneley Dickey Trench Coat in Hazelnut

Kiki Sweatpant in Chalk

Leon Boy Pant in Stone

Gaya Suede Jacket in Mud Brown

Shon Leather Pant in Dark Brown

Diane Blazer in Espresso Check

Gemma Cashmere Sweater in Crimson Stripe

Rachela Top in Earth

Lena Skirt in Earth

Dorothy Pant in White

Dorothy Pant in Black

Bettina Ski Jacket in White

Saskia Ski Suit in White

Saskia Ski Suit in Black

Longsleeve Rose Detail Top in Green Print

Maya Bag in Brown Suede

Sheer Draped Mini Dress in Green Print

Camilla Skirt in Polka Dot

Helena Tulle Top in Black

Tilmens Blazer in Bark

Bogart Top in Black

Lollie Blouse in Dove Paisley

Pleated Skirt in Black

Ines Puff Sleeve Midi Dress in Wintergarden

Tailored Pea Coat in Black

Tailored Zip Front Mini Dress in Black

Loli Short Sleeve Blouse in Lucent

Lucia Dress in Black

Ribbed Cotton Polo in Black

Silk Voile Skirt in White

Dion Woven Loafer in Sable

Shadow Mule Leather Sandal in Black

Shadow Mule Suede Sandal in Desert

Jazz Pintuck Midi Dress in Faded Olive

Fringe Dress in Black

Jemimah Denim Jacket in Charcoal

Thom Dress in Caramel

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