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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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To read through, please click here.

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musevip

Sheer Crepe Knit Unisex T in Black

Date Flat in Tan Nubuck Leather

Judy Suede Coat in Saddle

Marciel Jumpsuit in Black

Vinola Jean in Mid Denim Blue

Trullem Wool Coat in Black

Shaelyn Hat in Red

Short Sleeve Merino Pointelle Polo in Black

Bea Top in Black

Bea Cotton Cardigan in Cream

TF Penn-02 1362 01A in Black

Cropped Half-Zip Sweatshirt in Cream

Jennifer Rib Tank in Army Grey

The Rita Earrings in Silver

LM Poplin Wide Leg Pant in Natural

Relaxed Stripe Tee in French Navy

Tailored Pea Coat in Black

Wally Flat Boot in Black

Classic High Sneaker in Black

Double Faced Overcoat in Dark Chocolate and Coco

The Rose Earrings in Gold

Cashmere Socks in Cloud

Regular Frame Belt in Khaki

Rayne Maxi Dress in Black

The Vera Earring in Silver

Yoann Denim Short in Classic Wash

Chaimberlain Top in Ivory Tapestry

Voluminous Short in Black

Tina Top in Topaz

Fitza Loafer in Zebra

Lila Ruched Top in Espresso

Milla Straight-Leg Jean in Roadside Blue

Hachiko Large Bandana in Noir

Letita Trousers in Black

Bess Silk Blouse in Noir

Lavon Fringe Pant in Deauville Paisley

Kaylee Suede Jacket in Soil

Eco Acetate Viscose Grace Trouser in Black

Jennifer Rib Tank in White

Travis Corduroy Shirt in Travertine

Jane Short Sleeve Sweater in Burgundy

Emy Suede Jacket in Mud Brown

Belted Trouser in Black

Lilia Long Sleeve Dress in Daisy Meadow

Banderra Silk Pant in Ink

Boot Cut Jean in Classic Wash

Heed Top in Black

Vienna Short in Bleu Foulard De La Mer

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