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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Darvos Top in Black Mesh Velvet

Bardot Blazer in Black

Menswear Suede Shirt in Deep Tobacco

Tailored Zip Front Mini Dress in Black

Loli Short Sleeve Blouse in Lucent

Colton Oil Cloth Jacket in Military Green

Silk Voile Skirt in White

Izel Cape Gown in Olive

Thom Dress in Caramel

Nonna Cardigan in Black

Merino Cashmere Vest in Black

Clingy Roy Dress in Ballata

Chevron Sundress in Lilac & Blue

Burnout Strapless Dress in Green

Aidan Teddy Fleece Jacket in Slate

Charlotte Crossbody in Noir

Vintage Black Denim Tuck Jean - Regular

Cuff Bracelet in Silver

Compact Ultra Stretch Knit Pencil Skirt in Black

Amelia Ultralight Puffer Jacket in Black

Anouk Yve Faux Fur Wool Coat in Camel

Coralee Puff Sleeve Top in Black

Nylon Shirred Neck Top in Navy

Tropical Wool Short Scottie Jogger in Navy

Lula Embroidery Midi Dress in Black

Marie Embroidery T-Shirt in White

Noya Tee in Midnight

Noya Tee in Pale Khaki

Montaine Silk Blouse in Black

Tribeca Jean in Classic Wash

Monti Denim Shirt in Chambray

Marlene Jean in Cream

Marilou Denim Jacket in Cream

Gaia Slim Shirt in Vintage Leopard

Shon Pant in Midnight

Shon Pant in Camo

Phare Silk Dress in Earth

Drey Leather Jacket in Black

Bonnie Jean in White

Dunne Coat in Ivory

Cobe Leather Trousers in Brown

Elton Mini Dress in Ivory

Elton Mini Dress in Black

Mae Short Sleeve Tee Shirt in Black

Floral Print Silk Scarf in Violet

Midnight Bloom Silk Scarf in Black

Teva Leather Sandals in Snake

Marlos Leather Belt in Snake

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