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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Blaze Slip in Slate

Celestine Shirt in Vintage Leopard Print

Travis Shirt in Indigo Rinse

NL Cotton Voile Shirt in Chocolate Brown

Elin Tee in Heather Grey

Rose Vine Earrings in Silver

Philips Cropped Wool Jacket in Beige

Demaris Silk Blouse in Dove

Arella Cashmere Cardigan in Black

Oversized Cashmere T-Shirt in Retro Blue

Classic Cashmere Cardigan in Midnight Plum

Hadley Cotton Tank in Black

Dean Trouser in Sable

Romeo T-Shirt in White

Haut Tank Top in Bandana Paisley Cream

Robe Long Dress in Khaki

Meredith Cotton Dress in Raspberry

Ivy Cotton Shirt Dress in Copper

Relaxed Suiting Asymmetrical Wrap Blazer in Navy

Nadia Satin Gown in Jewel

Draped Cap Sleeve Dress in Cayenne

Franca Lace Midi Skirt in Black

Franca Lace Short Sleeve Top in Black

Schild Sweater 'Apres' in Parisian Green

Corey Knit Pant in Navy

Oliver Zip Knit Cardigan in Navy

Frances Dress in Earth

Olga Flutter Sleeve Midi Dress in Cypress

Lars Denim Short Convertible Zip Jean in Classic Blue

Callum Jean in Lansing

Dane Jean in Clifton

Briona Suede Coat in Deep Olive

Briona Suede Coat in Black with Espresso Collar

Brielle Flat in Black Leather

Brielle Flat in White Leather

Original Below Rubber Coat in Latte

Kiki Sweatpant in Chalk

Diane Blazer in Espresso Check

Darvos Top in Black Mesh Velvet

Bardot Blazer in Black

Menswear Suede Shirt in Deep Tobacco

Tailored Zip Front Mini Dress in Black

Colton Oil Cloth Jacket in Military Green

Silk Voile Skirt in White

Izel Cape Gown in Olive

Clingy Roy Dress in Ballata

Cuff Bracelet in Silver

Amelia Ultralight Puffer Jacket in Black

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