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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Phoebe Silk Dress in Truffle

Joy Maxi Dress in Earth

Lucinda Top in Sand

Laro Dress in Black

Gio Trouser in White

Classic Stripe Shirt in Capri Stripe

Square Maillot in Aubergine Crinkle

Relaxed Stripe Tee in French Navy

Silk Sarong in Bamboo Aubergine

Asymmetric Maillot in Aubergine Crinkle

4 Ply Silk Tie Front Top in Navy

Plisse Midi Dress in Red

Donna Sherpa Denim Jacket in City Lights

Vixen Patent Leather Wedge in Black

Noah Leather Boot in Black

Aurielle Dress in Stardust

Cadence Dress in Black

Izel Cape Gown in Chocolate

Kally Draped Midi Dress in Black

Xyla Sleeveless Midi Dress in Black

Lace Midi Dress in Cinnamon Brown

Double XL Link Necklace With Pendant in Silver

XL Link Earrings in Gold and Silver

Double XL Link Necklace With Pendant in Gold

XL Link Earrings in Silver

Embroidered Cotton Oxford Shirt in Light Blue

Floral Embroidered T-Shirt in White

Tribeca Tote in White and Yellow

Wallet in Brown and Grey Python

Leather Sneakers in Croc and Snake-Effect

Pointed-toe Wedge in Brown

Ona Ankle Boot in Black Suede

Aftersun Pant in Neopolitan Ice Cream

Coast Dress in Jam

Lowen Dress in Black

Aleena Dress in Chalk

Elona Jacket in Black

Medium Olivia Hobo Bag in Oxblood

Kye Shoulder Bag in Black

Medium Olivia Hobo Bag in Midnight Suede

Ona Ankle Boot in Hyena Haircalf

Sloan Pump in Black

Colt Ankle Boot in Natural Python

Colt Low Mule in Cream

Colt Low Mule in Black

The Medium Suede Dia Bag in Dark Olive

Harlow Bag in Truffle Suede

Demy Shoulder Bag in Truffle Suede

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