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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Winston Cashmere Vest in Eucalyptus

Fiona Dress in Cerise Et Fleur

Jane Flat with Studs in Caramel

Wyatt Jacket in Benson

Chicago Jean in Mid Denim Blue

VB 7003/S 086 HA in Havana

Split Tank Top in Black

Petite Square Maillot in Marrakesh

Silk Sarong in Polka Dot Chocolate

Bomber Cardigan in Feather White

Pleated Wide-Leg Pant in Rice

Bea Cotton Cardigan in French Blue

The Victoria Ring in Gold

The Olga Bracelet in Gold

Been Loving You Too Long Sweater in Cherry and Milk

Olivia Skirt in Ganach and French Blue

Cropped Box Hoodie in Black

Washable Cashmere Oversized Easy Polo in Heather Grey

Square Camisole in Black

The Ruby Earrings in Silver

SLM154K003 in Havana

Xandra Bikini in Metallic Sky Blue

Joy Maxi Dress in Earth

Tailored Zip Front Mini Dress in Black

Regular Frame Tonal Belt in Khaki

Short Sleeve Drunken Shirt in Black

The Victoria Crossbody Bag in Black

Mini Shirt Dress in White

Magdeleine Top in Candlelight

Karo Jean in Rialto

Matte Satin Plisse Winslow Pant in Navy

Zoe Patchwork Flat in Chocolate

Aenora Polo Sweater in Kaki Fonce

Vilesa Cropped Trousers in Black

Klara Cotton Blouse in Nightfall

Laia Cotton Shirt in Heron

Josephine Short Sleeve Silk Top in Rosette

Powell SS Shirt in Navy

Dorsia Top in Deauville Paisley

Fia Top in Black

Bandana Ruched Orbit Skirt in Carnelian

Arctik Parker in Black

Mae Short Sleeve Tee Shirt in White

Relaxed Fit Polo Shirt in Chalk

Brushed Short Sleeve in Feather White

Cap Sleeve Silk Shirt in Sunbeam

Yaga Wedge Sandal in Mocha

Cotton Cashmere Lounge Pant in Mushroom

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