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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Slim Admiral Crepe Trouser in Black

Bambi Skinny Belt with Silver Hardware in Natural

Featherlight O-Neck in Black

Irtiu Nefertiti Handblown Glass Candle in Sapphire Blue

Skinlike Mercerized Wool Shrunken Tee in Navy

Mini Shirt Dress in White

Mini Shirt Dress in Black

Relaxed Sleeveless Shirt in White

Baby Cotton Tee in Chalk

Joan Jean in Simon Wash

The Julius Black Belt in Gold

Procida Skirt in Black

Classic Cashmere Crewneck in Grey

'I need a holiday' Sunglasses in Black Crystals

SL462 SULPICE 001 in Black

Miles Cotton Blouse in Black

Isabella Gown in Dark Ocean

Philippa Trench Coat in Ore

Katherine Jacket in Acai

Kyra Midi Dress in Ore

Bomber Jacket in Camel Melange

Genevieve Jumper In Ore Melange

Genevieve Jumper in Ocean Mist Melange

High Waist Jean in Mid Blue Wash

Alina Trouser in Acai

JAC153C1SUN Pilotis In Black/ Silver/ Grey

JAC148C5SUN Pastro In Black/ Light Gold/ Amber

JAC225C1SUN in Black/ Light Gold/ Grey

JAC225C2SUN in Sanded Smoke/ Silver/ Khaki

DVN215C6SUN in Dark T-Shell/ Silver/ Brown Yellow Grad

DVN211C1SUN in Black/ Silver/ Grey

Garment Dyed Silky Cotton Winslow Pull On Pant in Brown (Regular)

Summer Nylon Sleeveless Cocoon Top in Black

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Short)

Kamara Print Skirt in Brown Multi

Creased Stretch Crepe Skirt in Red

Whitney Pant in Vintage Washed Solstice

Morgan Pant in Brown Ivory Bandana Print

Solal Silk Halterneck Top in Brown Ivory Bandana Print

Alfie Silk Shirt in Brown Ivory Bandana Print

Clarys Top in Midnight

Portia Silk Dress in Earth

Astrid Cut Out Gown in Tisso Plum

Elsie Lace Gown in Navy

You Remind Me Of a Sunday Shirt in Blush Milk

Memento Charm Flip Flop in Black

Memento Charm Flip Flop in Malachite

Ombre Monument Sweater in Chalk/Shore

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