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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Alice Leather Ballerinas in Burgundy

Glenn Pony-effect Leather Loafers in Black

Boros Classic Loafers in Brown

Wade Velvet Silk Knit Top in Black

Niro Wool Elastic Waistband Pants in Brown

Safi Wool Long Sweater in Black

Kaia Cashmere V Neck Cardigan in Ivory

Raven Short Sleeve Sweater in Anthracite

Mermaid Mini Dress in Black Sequin

Blaze Slip in Slate

Davie Dress in Pink

Phoebe Slip Dress in Black

Augustine Coat in Black

Marlo Singlet in Black

BV1273S005 in Havana

Gabriella Jacket in Black

Diane Blazer in Cigar Plaid

Travis Shirt in Indigo Rinse

NL Cotton Voile Shirt in Chocolate Brown

Elin Tee in Black

Elin Tee in Heather Grey

SL276MICA001 in Black

Floral-appliqué Draped Gown in Red

Ruched Cape-effect Top in Floral Print

Off Shoulder Midi Dress in Red

Teardrop Crystal Linear Earrings in Silver

Crystal Floral Chandelier Earrings in Silver

Rose Vine Earrings in Silver

Rose Vine Earrings in Gold

Baroque Pearl Drop Earrings With Rose Stud in Gold

Rose Vine Statement Necklace in Silver

Baroque Pearl Drop Earrings With Rose Stud in Silver

Calisto Cotton Shirt in Army Green

Philips Cropped Wool Jacket in Beige

Marie Knit Cardigan in Navy

Patra Knit-Sleeve Quilted Jacket in Brown and Cream

Kyrie Silk Top in Dove Paisley

Demaris Silk Blouse in Dove

Poppi Silk Dress in Black

Iris Silk Dress in Black

Josie Blouse in Navy

Josie Skirt in Navy

Lilith Ruffle Blouse in Mulberry

Lilith Ruffle Blouse in Ivory

Ditsy Floral Blouse in Black

Lilith Ruffle Blouse in Black

Millane Dress in Cardinale Foulard

Arella Cashmere Cardigan in Black

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