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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Millane Dress in Cardinale Foulard

Arella Cashmere Cardigan in Black

Kira Top in Cafe Brun

Arther Varsity Knit Cardigan in Navy

Claude Puff Sleeve Midi Dress in Cream

Claude Long Sleeve Top in Cream

Cinch Zip Leather Jacket in Black

Sleek Crop Trench in Cacao

Crewneck Sleevless Pleated Dress in Black

Auryn Applique Sleeveless Midi Dress in Mahogany

Nadya Short Sleeve Midi Dress in Noir

Illuminate Sequin Polo in Amber

Roule Trimmed Silk Draped Top in Tortoiseshell

Joan Flip Flop in Blue Violet & Espresso

Oversized Cashmere T-Shirt in Olive

Classic Cashmere Cardigan in Midnight Plum

Chunky Cashmere Short Sleeve in Midnight Plum

Hadley Cotton Tank in Black

Hadley Cotton Tank in White

Harry Top in Black

Trekky Sandal in Black Bandana

Theo Cashmere Jumper in Sable

Ava Tulle Skirt in Black

Dean Trouser in Sable

Irving Trouser in Black Suiting

Adam Trouser in Black

Matilda Dress in Black

Tommas Shirt in Plum

The Liv Bracelet in Silver

The Eloise Earrings in Gold

The Eloise Earrings in Silver

The Liv Bracelet in Gold

SL775001 in Black

SLM148F001 in Black

SL775002 in Havana

SL276MICA002 in Havana

SLM127F001 in Black

BV1126S002 in Gold

Jupe Long Skirt in Bandana Paisley Cream

Raffia Tote Bag in Denim

Raffia Pouch in Denim

Raffia Tote Bag in Gold

Paco Leather Bag in Khaki Gold

1969 Reversible Flip Bag in Black Gold

Xtra Eight Chunky Earrings in Silver and Gold

Robe Long Dress in Ruby Red

Robe Long Dress in Bandana Paisley Scarf

Spencer Cotton Wrap Dress in Ink

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