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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Regular Frame Tonal Belt in Khaki

CH0301S002 in Havana

CH0286S002 in Havana

BV1369S001 in Black

BV1369S002 in Havana

BV1369S003 in Grey Havana

BV1319S001 in Black

SL766F001 in Black

BV1357S001 in Black

BV1322S001 in Black

The Large Bianca Raffia Bag in Natural

The Bianca Wide Leg Jean in Tigris

The Large Bianca Raffia Bag in Black

Alessandra Maxi Dress in Cocoa

Ilona Maxi Dress in Black

Joana Maxi Dress in Black

Long Sleeve Silk Shirt in Agave

Beanie in Houndstooth

Turtle Neck Sweater in Houndstooth

Tignes Ski Suit II in Houndstooth

Alina Trouser in Port

Salacia One Piece in Black

Contigo Belt in Oatmeal

No Me Olvides Top in Black

Rajasthan Tunic Dress in Ivory & Black Lotus

Solo Un Dia Shirt in Sky Blue

Yaad Trousers in Camel

Brushed Cashmere Turtleneck in Chalk

Cotton Poplin Oversized Shirt in Dark Brown

Cotton Poplin Oversized Shirt in Ecru

Water Resistant Trench Jacket in Beige

Water Resistant Trench Coat in Beige

Kiki Dress in Black

Mortimer Polo in Black

Skye Blouse in Black

Sylvie Top in Black

Swing Dress with Feathers In Mint Heath Placée

Organetto Skirt in Color Block Purple & Black

Stretch Pants in Woodland Placée

Stretch Tunic in Woodland Placée

Sunset Polo in Red, Yellow & White

San Carlo Top in Mint Heath Placée

Palazzo Pants in Mint Heath Placée

Salon Clip in Yellow

Salon Clip in Green

The Classic Denim Shirt in Indigo

The Classic Wool Shirt in Caramel

The Boyfriend Silk Shirt in Garnet

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