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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Dries Cashmere Stand Collar Sweater in Ivory

Borneo Wool Long Coat in Taupe Melange

Niro Wool Elastic Waistband Pants in Black

Cary Everyday Medium Bag in Brown

Glenn Pony-effect Leather Loafers in Black

Wade Velvet Silk Knit Top in Black

Niro Wool Elastic Waistband Pants in Brown

Safi Wool Long Sweater in Black

Kaia Cashmere V Neck Cardigan in Ivory

Raven Short Sleeve Sweater in Anthracite

Mermaid Mini Dress in Black Sequin

Davie Dress in Pink

Phoebe Slip Dress in Black

Augustine Coat in Black

Marlo Singlet in Black

BV1273S005 in Havana

Gabriella Jacket in Black

Diane Blazer in Cigar Plaid

Elin Tee in Black

SL276MICA001 in Black

Ruched Cape-effect Top in Floral Print

Off Shoulder Midi Dress in Red

Teardrop Crystal Linear Earrings in Silver

Crystal Floral Chandelier Earrings in Silver

Rose Vine Earrings in Gold

Baroque Pearl Drop Earrings With Rose Stud in Gold

Rose Vine Statement Necklace in Silver

Baroque Pearl Drop Earrings With Rose Stud in Silver

Marie Knit Cardigan in Navy

Kyrie Silk Top in Dove Paisley

Poppi Silk Dress in Black

Josie Skirt in Navy

Lilith Ruffle Blouse in Mulberry

Lilith Ruffle Blouse in Ivory

Ditsy Floral Blouse in Black

Lilith Ruffle Blouse in Black

Claude Long Sleeve Top in Cream

Cinch Zip Leather Jacket in Black

Sleek Crop Trench in Cacao

Crewneck Sleevless Pleated Dress in Black

Auryn Applique Sleeveless Midi Dress in Mahogany

Nadya Short Sleeve Midi Dress in Noir

Illuminate Sequin Polo in Amber

Roule Trimmed Silk Draped Top in Tortoiseshell

Oversized Cashmere T-Shirt in Olive

Chunky Cashmere Short Sleeve in Midnight Plum

Harry Top in Black

Theo Cashmere Jumper in Sable

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