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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Adam Trouser in Black

Matilda Dress in Black

Tommas Shirt in Plum

The Norma Tote in Maple Brown Suede

The Liv Bracelet in Silver

The Eloise Earrings in Gold

The Eloise Earrings in Silver

The Liv Bracelet in Gold

SLM127F001 in Black

Jupe Long Skirt in Bandana Paisley Cream

Raffia Tote Bag in Denim

Raffia Pouch in Denim

Raffia Tote Bag in Gold

Paco Leather Bag in Khaki Gold

Xtra Eight Chunky Earrings in Silver and Gold

Robe Long Dress in Ruby Red

Robe Long Dress in Bandana Paisley Scarf

Spencer Cotton Wrap Dress in Ink

Iris Cotton Blouse in White

Relaxed Suiting Asymmetrical Wrap Blazer in Moss Grey

Theo Oil Cloth Jacket in Military

Poppy Satin Gown in Plum

Shearling Workwear Jacket in Brown and Cream

Melba Print Long Sleeve Top in Blue Multi

Arther Varsity Knit Rugby Shirt in Navy

Eugene Jacket in Houndstooth

Goggles in Houndstooth

PM Headband in Black

Schild Sweater in Snow White

Schild Sweater in Black

Jolene Jacket in Black

RHW Power Knit Dress in Black

Bonded Recycled Felted Wool Convertible Blazer in Black

Lars Denim Regular Convertible Zip Jean in Classic Blue

Andee Slouchy Knee-High Boot in Black Suede

Cloak Peep Toe Leather Mule in Black

Washable Cashmere Easy V Neck Sweater in Ink Blue

Washable Cashmere Oversized Easy Tee in Ink Blue

Andee Slouchy Knee-High Boot in Taupe Suede

Deena Coat in Grey Melange

Audrey Crossbody Bag in Lead

Vernes Leather Jacket in Black

Sabine Coat in Brown Croco

Dakota Leather Trench Coat in Rich Brown

Benny Gritty Suede Jacket in Whiskey

Binley Boot in Brown Leather

Vilde T-Shirt in Brown

Coat Original Below Rubber Coat in Black

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