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Shipping

Complimentary delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Complimentary

Australia DHL Express Courier
Under $1000: $50.00 AUD
Over $1000: Complimentary

Rest of World
Under $1000: $80.00 NZD
Over $1000: Complimentary

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Irving Trouser in Cassis

Camilla Skirt in Cassis

Neesha Dress in Cobalt Blue

Vivienne Dress Kinjaro Bouquet

Scala Moire Wedge in Ink

Juliet Polo in Navy Bronze Multi

Juliet Scarf in Bordeaux

Angelina Maxi Dress in Black/White Multi

Vittoria Eyelet Jacket in Olive

Dromie Jean in Faded Black

Wardrobe Vented Trousers in Black

Eli A-Line Maxi Skirt in Black

Hebo Top in Primavera Cherubs

Phoebe Draped Top in Midnight

Hazel Bustier Jumpsuit in Black Multi

Julip Belted Gown in Black

Milena Organic Cotton Trousers in Aubergine

Pointelle Bomber Cardigan in White

SL826PAGE001 in Black

SL905 003 in Havana

Scarf in Vintage Leopard Print

Ilene Top in Raisin Dove

Rye Dress in Ecru Multi

Radford Tunic Top in Navy

The Charlotte Raffia Bag Small in Chestnut Brown

The Charlotte Raffia Bag Large in Navy

The Nancy Pouch in Dove Blue

The Violet Earrings in Silver

The Lee Sunglasses in Dark Tortoise

DVN215C6SUN in Dark T-Shell/ Silver/ Brown Yellow Grad

Alessia Knit Jacquard Skirt in Lapis

Mikkel Zip Long Sleeve Top in Marle

Foldover Flare Pant in Black

Lucille Mule in Black

Ruthie Top in Plum Multi

The Chloé Iconic Belt in Crafty Brown

Rose Drop Chain Necklace In Silver

Square Buckle Leather Belt In Black And Gold

Lela Dress in Florette Placée Fuchsia

Maria Cape in Blooming Tulip Placée Mint

Roy Dress in Blooming Tulip Placée Mint

Anee Sandals in Taupe

Sanaya Skirt in Ecru

Theresa Jacket in Desert

Anca Gathered Blouse in Black

Quai Suede Jacket in Mocha

Bailey Dress in Clematis Montana Mint

Cape in Cashmere and Nylon Ultralight in Dark Chocolate

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