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Shipping

Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Bisou Diamant Earring (Single)

Petite Stellari Earring (Single Right)

Petite Lou Perle Earring (Single Right)

Lou Lou Necklace

Lou Diamant Earring (Single)

Lou Simple Necklace

Lou Ensemble Diamant Necklace

Mikkel Zip Long Sleeve Top in Marle

Classic Buckle Leather Belt In Black

Wrap Top in Black

Oversized Crewneck Sweatshirt in Black

Foldover Flare Pant in Black

Lucille Mule in Patent Oxblood

Joni Shearling Midlength Coat in Ombre

Astra Short V Neck Jacket in Ivory

Ruthie Top in Plum Multi

Ruthie Silk Scarf in Plum Multi

Amara Dress in Endless Summer

Rosette Chain Necklace In Silver

Rose Drop Chain Necklace In Silver

Off-Shoulder Draped Midi Dress In Black

Square Buckle Leather Belt In Black And Gold

Rounded Buckle Leather Belt In Black And Silver

Adele Maxi Dress in Chartreuse

Sabina Maxi Dress in Black

Gracie Maxi Dress in Light Blue

Gabriela Maxi Dress in Grape

TF 1391-K 01A in Black Grey

TF Caleb-02 1357 52A in Havana/Tort Grey

TF Sam-02 1306 01B in Black Grey Gradient

Briana Jean in Summer Wash

Chloé Letters Belt in Vintage Gold

Scarf in Blooming Tulip Placée

The Silk Kaftan in Ambrosia Placée Pale Pink

Palazzo Pants in Blooming Tulip Placée Dark Green

Roy Dress in Blooming Tulip Placée Mint

Back Wrap Top in ocean veil print

Charis Silk Blouse in Pink

Sanaya Skirt in Ecru

Theresa Jacket in Desert

Natalia Mini Dress in Cream Multi

Chaimberlain Dress in Thyme

Saez Asymmetric Sleeveless Top in White

Almaya Balloon Pant in Black

Naya Gathered Skirt in White

Passage Jacket in Creme Suede

Quai Suede Jacket in Mocha

Marfa Suede Jacket in Navy

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