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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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musevip

Dorothea Scarf in Black

Jacquie Wool Jacket in Black

Montie Cardigan in Black

Double Faced Overcoat in Dark Chocolate and Coco

High Waist Cinch Jean in Washed White

Tab Detail Denim Top in Washed White

The Ivalo Ring in Silver

The Ivalo Ring in Gold

The Rose Earrings in Gold

Cashmere Wrap in Grey

Cashmere Socks in Cloud

Gathered Waist Detail Dress in Black

Long Sleeve Dolman Midi Dress in Dark Pine

Blouson Detail Midi Dress in Dark Pine

Regular Frame Tonal Belt in Khaki

BV1369S001 in Black

BV1369S003 in Grey Havana

BV1319S001 in Black

SL766F001 in Black

The Bianca Wide Leg Jean in Tigris

Alessandra Maxi Dress in Cocoa

Ilona Maxi Dress in Black

Joana Maxi Dress in Black

Beanie in Houndstooth

Turtle Neck Sweater in Houndstooth

Tignes Ski Suit II in Houndstooth

Salacia One Piece in Black

Cotton Poplin Oversized Shirt in Dark Brown

Cotton Poplin Oversized Shirt in Ecru

Water Resistant Trench Coat in Beige

Kiki Dress in Black

Sylvie Top in Black

San Carlo Top in Mint Heath Placée

Barn Suede Jacket in Mocha

Florentine Cashmere Car Coat in Black

Florentine Cashmere Car Coat in Grey Marle

Clarence Dress in Ivory and Creta Pink

Herschel Cotton Shirt in Chalk

Light Longline Blazer in Black

Opaque Front Zip Legging in Black

Patch Pocket Blazer in Black

Beau Long Scarf in Black

Bea Cardigan in Black

Galatea Shirt In White

Galatea Shirt In Black

Short Sleeve Drunken Shirt In White

Short Sleeve Drunken Shirt In Orange

Short Sleeve Drunken Shirt in Pink

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