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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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musevip

Cooper Maxi Skirt in Linnea

Straight Leg Sweatpant in Black

Feather Weight Pleated Pull On Skirt in Black

Phare Silk Dress in Earth

Long Sleeve Chaimberlain Top in Vanilla

Violetta Cardigan in Pewter

Saez Asymmetric Sleeveless Top in White

Summer Nylon Zeppelin Pant in Black

Apollo Blouse in Black

Date Mule in Black Leather

Flannel Shirt in Midnight Check

Florentina Leather Trousers in Black

Relaxed Pin-Stitch Trouser in Black

Agnatha Earrings in Platinum & White Cz

TF Penn-02 1362 01V in Black Blue

Bec Sweater in Cream

Saskia Ski Suit in Black

Waverly Hat in Chocolate

Marianne Dress in Salt

Rib Tank in Black

Nylon Snap Pull On Regular Jogger in White

Zankou T-shirt in Black

Jennifer Rib Tank in Midnight

Carol V Neck Tee in Midnight

Gaia Slim Shirt in Claret

Mae Short Sleeve Tee Shirt in Black

Piscata Wide-leg Trousers in Black

Montie Cardigan in Black

Basiluzzo Short Sleeve Tee in Black

Parker Long Short in Skywave

Florentine Cocoon Coat in Navy

Light Weight Sweatshirting Winslow Pant Short in White

Mela Bandana Sweater in Kaki Chine

Elowette Skirt in Wildflower Bramble

Hardy Top in Crème Windswept Meadow

Derris Flannel Shirt in Fosil

Janille Top in Chaumont Paisley

Fluid Drape Shirt in Dark Moss

Phyllis Top in Cream

Relaxed Cargo Trousers in Black

New Shirting Gabe Oversized Shirt in White

Garment Dyed Silky Cotton Winslow Pull On Pant in Pale Blue (Short)

Straight Leg Sweatpant in Heather Grey

Oversized Half-Zip Sweatshirt in Black

Oversized Crewneck Sweatshirt in Heather Grey

Briana Jean in Summer Wash

Straight Leg Belted Jeans in Blue Denim

Knitted Headband in Black

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