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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Rosie Wrap Knit Top in Cement

Angelo Wool Jacket in Black

Tilmens Blazer in Bone

Nathael Ruffle Shirt in Black

Drapey Suiting Marit Pull On Pant in Deep Violet

Summer Acetate Crinkle Slip Dress in Chartreuse

Crop T-Shirt in White

Blaine High Rise Straight in Perri

V-Neck T-Shirt in Grey

Boyfriend Cashmere Turtleneck in Navy

Florentine Cashmere Jacket in Cacao

Bias Silk Midi Tee Dress in Black

Mermaid Tee in Multi Sequins

Sporty Swing Dress In Marea

Benny Belt with Silver Studs in Black

Alessia Dress in Dark Sapphire

Romy Crepe Top in Black

Basiluzzo Short Sleeve Tee in Black

Basiluzzo Short Sleeve Tee in Grey Melange

Skinlike Mercerized Wool Shrunken Cardigan in Navy

Side Tie Halter Top in Black

Angelique Silk Blouse in Ivory

Rizzo Denim Jacket in Bryce

Joan Jean in Summer Wash

Rayne Maxi Dress in Black

Cotton Voile NL Shirt in White

Megan Jean in Classic Wash

Classic Cashmere Crewneck in Wood

B Buckle Micro Frame Belt in Black

Hollyhock Black Embossed Croc in Silver

Regular Frame Croc-Effect Leather Belt in Espresso

Nathael Ruffle Shirt in Ivory

Marlene Jean in Classic Wash

Classic O-Neck Cashmere Sweater in Black

Hooded Bathrobe in Cecil

Beach Towel in Cecil

Lunai Tee in Grey Melange

Lunai Tee in Black

Yoann Denim Short in Classic Wash

Yorke Shirt in White

Relaxed Crepe Pant in Black

Crosby Flare Trouser in Black

Sini Pant in Black

Classic Pocket Shirt in White

Relaxed Satin Pant in Black

Long Sleeve Silk Shirt in Black

Relaxed Tailored Blazer in Black

Miller Dickey Blazer in Navy with Gold Buttons

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