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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. If you opt for a refund, you will be charged a return handling fee. For New Zealand customers, the handling fee is $60, for International customers, the handling fee is $80. This will be reflected in the refunded amount. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping

Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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To read through, please click here.

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Skye SS Dress in Forest

Mortimer Classic Pant in Black

Cotton Cashmere Zip-up Sweater in Ash

Silk Sarong in Kyoto

Rosie Wrap Knit Top in Cement

Nathael Ruffle Shirt in Black

Summer Acetate Crinkle Slip Dress in Chartreuse

Crop T-Shirt in White

Blaine High Rise Straight in Perri

June Top in Noir Greta Gingham

Oversized Cashmere T-Shirt in Powder

Boyfriend Cashmere Turtleneck in Navy

Amelie Dress in Ivory

LM Drill Pant in Dune

Florentine Cashmere Jacket in Cacao

Bono Drape Blouse in Blurry Flower Green

Bias Silk Midi Tee Dress in Black

Petite Square Maillot in Cassis

Mermaid Tee in Multi Sequins

Benny Belt with Silver Studs in Black

Alessia Dress in Dark Sapphire

Romy Crepe Top in Black

Skinlike Mercerized Wool Shrunken Cardigan in Navy

Relaxed Short in Stone

Side Tie Halter Top in Black

Short Sleeve Silk Bias Dress in Black

Shon Jean in Cream

Shon Jean in Summer Wash

Angelique Silk Blouse in Ivory

Rizzo Denim Jacket in Bryce

Parker Long Short in Skywave

Asymmetric Ring Maillot in Black Crinkle

Joan Jean in Summer Wash

Rayne Maxi Dress in Black

Cotton Voile NL Shirt in White

Megan Jean in Classic Wash

Classic Cashmere Crewneck in Wood

Hollyhock Black Embossed Croc in Silver

Regular Frame Croc-Effect Leather Belt in Espresso

Nathael Ruffle Shirt in Ivory

Marlene Jean in Classic Wash

Balloon Jean in Fortune Cookie

Normandy Cotton Blouse in Ivory

Classic O-Neck Cashmere Sweater in Black

Hooded Bathrobe in Cecil

Beach Towel in Cecil

Lunai Tee in Grey Melange

Lunai Tee in Black

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