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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Marc Organic Cotton Maxi Dress in Deep Lichen Green

Rose Weave Blouse in Black

Cabello Wide-leg Trousers in Deep Lichen Green

Chicago Jean in Mid Denim Blue

Pollyna Athletic Skirt in Dark Mahogany

Alisandra Trench Jacket in Fossil

Vinola Jean in Mid Denim Blue

Erika Maxi Skirt in Black

Venazia LS Athletic Top in Monogram Black & Grey

Jannie Suede Maxi Jacket in Rusty Sand

Milla Sunglasses in Black

Natta Heart Leather Sandals in Black

Vinola Jean in Washed Black

Cocessia Flat Swimsuit in Black

Annie Suede Jacket in Rusty Sand

Eliette Dress in Salt

Elene Top in Crème Portia Dot

Lavon Fringe Pant in Bleu Taorina Paisley

Pascual Jacket in Straw

Abigail Jean in Boone

Necklace in Blue and Silver

Mirage Palm Shirt in Lilac Palm Print

Signature Short Jacket in Camel

Internal Tailored Top in Slate Stripe

Brushed Cashmere Short Sleeve Cardigan in Greige

Sashed Tailored Trouser in Slate Stripe

Wyatt Jacket in Benson

Scala Wedge in Cherry

Mikel Top in Midnight Navy

Andra Top in Olive

Jo Flip Flop in Black

Jane Flat with Studs in Caramel

Structured Wool Zipper Jacket in Grey Multi

Structured Wool Zip Front Trouser in Grey Multi

Reactive Garment Dyed Stretch Twill Sid Pant (Regular) in Pewter

Leather Zip Up Hoodie Jacket in Brown

Reactive Garment Dyed Stretch Twill Sid Pant (Short) in Pewter

Ultra Light Silk Tencel Striped Pintucked Shirt in White Grey Multi

Ultra Light Silk Tencel Oversized Shirt in Blue

VB 1007/S/BB J5G VM 57 in Gold

Fiona Dress in Cerise Et Fleur

Elowette Skirt in Deep Aquamarine

Solstice Top in Salt

June Top in Eartha Paisley

Almadia Dress in Black

Winston Cashmere Vest in Eucalyptus

Giulietta Skirt in Eucalyptus

Elowette Skirt in Cerise Et Fleur

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