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Returns Policy

We accept returns on full price items for a refund, exchange or store credit within 7 days of you receiving your item. Refunds are subject to a handling and processing fee of $60 NZD for New Zealand customers and $80 NZD for international customers. Please note that the cost of return postage must be covered by the customer. If you opt for an exchange or store credit, these fee will be waived.

MUSE does not offer refunds on purchases made using AfterPay or LayBy.

If you choose to receive a credit, we are delighted to now offer 110% of the value to be applied toward your next purchase.

MUSE does not accept returns for jewellery, swimwear, sunglasses, lingerie, and activewear.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

Shipping
Free delivery on all NZ orders over $500
Orders less than $500: $10
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $40.00
Over $1000: Free

Rest of World
Under $1000: $60.00
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

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Danielle Jean in Harkins

Cool About It Dress in Polka Dot Shell

Medium Olivia Hobo Bag in Oxblood

Kye Shoulder Bag in Black

Aftersun Pant in Neopolitan Ice Cream

Colt Ankle Boot in Natural Python

Cool About It Top in Chocolate

Aleena Dress in Chalk

Abigail Jean in Benson

Medium Olivia Hobo Bag in Black

Dome Leather Belt in Black and Silver

Ona Ankle Boot in Hyena Haircalf

Danielle Jean in Bryce Stretch

Emmylou Tee in Bark

Coast Dress in Jam

Colt Low Mule in Black

Medium Olivia Hobo Bag in Midnight Suede

Ona Ankle Boot in Black Suede

Embroidered Cotton Oxford Shirt in Light Blue

Wallet in Brown and Grey Python

Pointed-toe Wedge in Brown

XL Link Earrings in Silver

Double XL Link Necklace With Pendant in Gold

Sweatshirt With Tulip Print in White

Double XL Link Necklace With Pendant in Silver

Leather Sneakers in Croc and Snake-Effect

Floral Embroidered T-Shirt in White

XL Link Earrings in Gold and Silver

Lace Midi Dress in Cinnamon Brown

Tribeca Tote in White and Yellow

Izel Cape Gown in Chocolate

Phoebe Silk Top in Sangria

Phoebe Silk Top in Truffle

Feyre Short Sleeve Top in Chocolate

Cadence Dress in Black

Kally Draped Midi Dress in Black

Aurielle Dress in Stardust

Xyla Sleeveless Midi Dress in Black

Julip Short Sleeve Belted Gown in Chocolate

Ilana Mini Dress in Stardust Onyx

Donna Sherpa Denim Jacket in City Lights

Square Maillot in Aubergine Crinkle

4 Ply Silk Tie Front Top in Navy

Silk Voile Easy Pintucked Shirt in Ivory

Shirred Plunge Button Dress in Aubergine

Italian Sporty Nylon Strapless Top in Black

Relaxed Stripe Tee in French Navy

Plisse Midi Dress in Red

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