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Free delivery on all NZ orders over $500 NZD
Orders less than $500: $10 NZD
In-Store Collection: Free

Australia DHL Express Courier
Under $1000: $60.00 NZD
Over $1000: Free

Rest of World
Under $1000: $80.00 NZD
Over $1000: Free

International orders are shipped with DHL Express and have an expected delivery window of within 3-10 business days of dispatch. Shipping costs do not include duties or taxes that may be applied by customs.

Returns Policy

Online Purchases

Full-price items may be returned within 7 days of delivery for a refund, store credit, or exchange (subject to availability).

To be eligible, items must be returned in original condition, unworn, unused, and with all original tags and packaging attached. Shoes must be returned with their original box and unmarked soles.

Returns received outside this timeframe may not be accepted.

Refunds incur a handling fee of $30 NZD for New Zealand customers and $60 NZD for international customers. Return shipping costs are the responsibility of the customer.

If you choose store credit or an exchange, the handling fee is waived. We are pleased to offer 110% store credit when selecting credit instead of a refund.

If an international shipment is refused or returned to MUSE, any original shipping costs, applicable import duties or taxes, and the cost of returning the parcel to us may be deducted from the refund once the item has been received. An administration fee of up to $100 NZD may also apply to cover return shipping and handling.

Non-returnable Items

The following items are considered final sale and are not eligible for return unless faulty: Jewellery, swimwear, sunglasses, undergarments, activewear, sale items, and any items purchased with a promotional discount of 15% or more.

For more information on our Returns & Exchanges, please see our full terms & conditions here.

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Anca Gathered Blouse in Black

Passage Leather Jacket in Black

Angelo Jacket in Fennel

Violetta Cardigan in Pewter

Moon Jacket in Black Satin

Chaimberlain Dress in Thyme

Sacha T-Shirt in Pewter

Long Sleeve Chaimberlain Top in Vanilla

Knot Top in Black Velvet

Pairo Dress in Viridis

Tilmens Blazer in Black Satin

Irving Trouser in Bone

Orwell Jacket in Bone

Balmoral Parka in Mousse

Anee Sandals in Taupe

Natalia Mini Dress in Cream Multi

Sanaya Skirt in Ecru

Alison Pants in White

Charis Silk Blouse in Pink

Theresa Jacket in Desert

Maltina Dress in Santorini Blue Cadiz

Lucille Wedge Sandal in Brown Nubuck Leather

Back Wrap Top in ocean veil print

Volta Shirtdress in Blue Trailing Print

Mitchell Jean in Alice Wash

Chemise Swing Dress in Florette Fan Brown

The Silk Kaftan in Ambrosia Placée Pale Pink

Palazzo Pants in Blooming Tulip Placée Dark Green

Benoit Dress in Petit Jardin De Villandry

Henri Top in Seafoam

Maria Cape in Blooming Tulip Placée Mint

Lela Dress in Florette Placée Fuchsia

Scarf in Blooming Tulip Placée

Roy Dress in Blooming Tulip Placée Mint

Kira Maxi Dress in Black

Gabriela Maxi Dress in Grape

Gracie Maxi Dress in Light Blue

Sabina Maxi Dress in Black

Adele Maxi Dress in Chartreuse

Briana Jean in Summer Wash

TF Caleb-02 1357 52A in Havana/Tort Grey

Gaia Slim Shirt in Wild Dot

TF 1391-K 01A in Black Grey

Ingrid Maxi Dress in Black

TF Brianna-02 1338 52K in Havana/Tort Rose Gradient

TF Sam-02 1306 01B in Black Grey Gradient

Amara Dress in Endless Summer

Off-Shoulder Draped Midi Dress In Black

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